Sarah Chen
Lead Appliance Repair Technician
12 years of experience
Sarah Chen brings 12 years of hands-on appliance repair expertise to every job. After earning her engineering degree, she discovered her passion for diagnostics and problem-solving in the field rather than behind a desk. Sarah holds EPA 608 Universal and NASTeC certifications and completed the rigorous Whirlpool Master Technician program, one of the most respected credentials in the industry. She specializes in laundry appliances, with deep knowledge of both front-loading and top-loading washer systems. Sarah is known for her meticulous approach to bearing replacements and transmission repairs — jobs many technicians avoid. Customers consistently praise her clear communication and ability to explain complex repairs in simple terms.
Articles by Sarah Chen (17)
Washer Won't Spin? 5 Possible Reasons
If your washing machine won't spin, check for unbalanced load, lid switch problems, worn drive belt, faulty motor coupling, or drain pump issues. Troubleshooting guide.
5 min read read
DryerWhy Is My Dryer Not Heating? DIY Checks Before Calling
Dryer running but not heating? Check thermal fuse, heating element, gas valve solenoids, igniter and circuit breaker. Guide for electric and gas dryers.
6 min read read
WasherWashing Machine Not Draining? 6 Common Causes
Standing water in your washer? Learn about clogged drain filter, pump problems, lid switch issues, and more. Complete troubleshooting guide.
5 min read read
DryerDryer Won't Start? Troubleshooting Guide
Dryer completely dead or won't turn on? Check thermal fuse, door switch, start switch, and circuit breaker. Step-by-step diagnosis guide.
4 min read read
WasherWhy Is My Washing Machine Leaking? Complete Guide
Water leaking from washer? Learn about door seal problems, hose issues, pump failures, and overloading. Front-load and top-load washer leak fixes.
5 min read read
DryerHow to Clean a Dryer Vent: Safety Guide
Dryer vent cleaning prevents fires and improves efficiency. Learn proper cleaning methods, when to call professionals, and fire prevention tips.
5 min read read
WasherLG Washer Error Codes: Complete List with Fixes (2024–2026 Models)
Complete guide to LG washer error codes. Find your error code, understand what it means, and learn how to fix it. Covers all LG front-load and top-load models.
10 min read read
DryerWhirlpool Dryer Not Heating: 7 Common Causes and How to Fix Them
Whirlpool dryer not heating? Diagnose and fix the 7 most common causes, from blown thermal fuses to bad heating elements. Step-by-step repair guide.
8 min read read
WasherMaytag Washer Not Spinning: Causes, Diagnosis, and Fixes
Maytag washer won't spin or agitate? Learn the 7 most common causes and how to fix them. Covers Maytag Centennial, Bravos, and commercial models.
8 min read read
DryerLG Dryer Not Heating: Complete Diagnosis and Repair Guide
LG dryer not heating or drying clothes? Diagnose the 6 most common causes with our expert guide. Covers LG electric and gas dryer models.
8 min read read
WasherWashing Machine Repair Cost: Complete Guide
How much does washing machine repair cost? Full breakdown by issue, brand, and type. Compare top-loader vs front-loader repair prices.
8 min read
DryerDryer Repair Cost: Complete Breakdown by Issue
Dryer repair cost breakdown for 2026. Gas vs electric, common problems, and expert price ranges. Know what to pay before you call.
7 min read
WasherWashing Machine: Repair vs Replace Guide
Should you repair or replace your washing machine? Data-driven guide with cost thresholds, age analysis, and decision framework.
8 min read
DryerDryer Repair vs Replacement: The Right Choice
Gas or electric dryer repair vs replacement decision guide. Cost analysis, lifespan factors, and expert framework for smart choices.
7 min read
WasherSamsung Washer Error Codes: Complete Troubleshooting Guide
Complete list of Samsung washing machine error codes (UE, OE, dE, 4C, 5E, and more). Learn what each code means and how to fix it.
10 min read read
DryerDryer Burning Smell: Causes, Safety Steps, and When to Call for Help
Dryer smells like burning? Learn the 7 most common causes of dryer burning smells, safety steps to take immediately, and when professional repair is needed.
6 min read read
WasherWhirlpool Washer Error Codes Explained: F and E Code Guide
Complete guide to Whirlpool washing machine error codes. F5E3, F8E1, F9E1, Sud, and more — what they mean and how to fix them.
8 min read read