SMS/Text Messaging Terms
Last Updated: May 18, 2026
These SMS/Text Messaging Terms ("SMS Terms") apply when you consent to receive text messages (SMS and MMS) from EasyBear. These SMS Terms supplement the Terms and Conditions and Privacy Policy.
1. Program Name
The messaging program is called EasyBear Service Updates.
2. Consent
By providing your mobile phone number and opting in (via the booking form, account settings, or by texting a keyword to our number), you consent to receive text messages from EasyBear at the phone number you provide. Message types include:
- Transactional messages: booking confirmations, appointment reminders, technician en-route notifications, service completion summaries, payment receipts, and security alerts.
- Marketing messages (if separately opted in): promotional offers, service recommendations, and seasonal maintenance tips.
Consent to receive text messages is not a condition of purchasing any goods or services from EasyBear.
3. Message Frequency
Message frequency varies based on your service activity. You may receive up to approximately 10 messages per month for transactional communications. If you have opted in to marketing messages, you may receive up to an additional 4 marketing messages per month. Actual frequency depends on your booking activity and account settings.
4. Message and Data Rates
Standard message and data rates may apply to each message sent or received, depending on your mobile carrier plan. EasyBear does not charge any additional fees for SMS messages, but your carrier's standard messaging and data rates will apply. Contact your mobile carrier for details about your text messaging plan.
5. Opt Out
You may opt out of receiving text messages at any time by:
- Replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message you receive from us.
- Updating your communication preferences in your account settings.
- Contacting us at support@inbound.easybear-appliancerepair.com.
After opting out, you will receive a single confirmation message. You will no longer receive text messages from this program unless you re-subscribe. Opting out of text messages does not affect other communications (e.g., email notifications).
6. Help
For assistance at any time, reply HELP to any message from us, or contact our support team at support@inbound.easybear-appliancerepair.com or call (415) 795-7300.
7. Supported Carriers
Our SMS program is supported on all major U.S. mobile carriers, including but not limited to: T-Mobile, AT&T, Verizon, Sprint, U.S. Cellular, Cricket, Boost Mobile, MetroPCS, Mint Mobile, Google Fi, Visible, and Xfinity Mobile. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier.
8. Third-Party Messaging Provider
EasyBear uses Telnyx as its third-party messaging provider to deliver text messages. Your phone number and message content are processed by this provider in accordance with our Privacy Policy. We do not share your phone number with third parties for their independent marketing purposes.
9. Privacy
Information collected in connection with our SMS program (including your phone number and message history) is handled in accordance with our Privacy Policy. We do not sell or rent your phone number to third parties.
10. Changes to These Terms
We may update these SMS Terms from time to time. If we make material changes, we will notify you by sending a text message to the number you have provided or by updating the "Last Updated" date above.
11. Contact
If you have questions about these SMS Terms, please contact us:
EasyBear, Inc. (a Delaware corporation) Email: support@inbound.easybear-appliancerepair.com Legal: legal@inbound.easybear-appliancerepair.com Privacy: privacy@inbound.easybear-appliancerepair.com Provider Support: providers@inbound.easybear-appliancerepair.com DMCA: dmca@inbound.easybear-appliancerepair.com Address: 8 The Green #24381, Dover, DE 19901