Whirlpool Front-Load Washer Recall 2023

Recall at a Glance#

Affected Models#

The following Whirlpool model numbers are included in this recall. Check your model number on the rating plate and compare it against this list:

Important: This list may not be exhaustive. Some recalls are updated after the initial announcement to add newly identified model numbers. Always verify your specific model and serial number with Whirlpool directly or on the CPSC recall notice.

Official Remedy#

Free in-home replacement of the tub bearing assembly. Whirlpool dispatches authorized technicians. Repair takes approximately 90-120 minutes (major disassembly required).

Key points about the recall remedy process:

• The repair, replacement, or refund is completely free — you pay nothing for parts or labor.
• You do not need the original receipt for CPSC recalls. The model and serial number are sufficient to verify eligibility.
• The recall applies regardless of whether you are the original purchaser. Second owners, tenants, and landlords are all eligible.
• CPSC recalls never expire. Even if this recall was announced years ago, you can still get the free repair if your unit was never serviced.
• If the manufacturer does not respond within 30 days, file a complaint at SaferProducts.gov or call CPSC at 1-800-638-2772.

What to Do#

If your Whirlpool washer model number matches the list above, take these steps immediately:

1. Check if your washer model starts with WFW (Whirlpool) or MHW (Maytag)
2. Listen for grinding or rumbling during the spin cycle — this indicates bearing wear
3. If you see rust-colored residue on clothes after washing, the bearing is failing
4. Register at whirlpool.com/support/product-recalls or call 1-866-698-2538

What Is the Risk?#

The main tub bearing can fail prematurely (within 2-4 years), causing the inner tub to contact the outer tub during the spin cycle. Metal-on-metal friction generates extreme heat that can ignite the rubber door boot seal or tub gasket. Whirlpool received 34 reports of bearing failure and 7 reports of fire or smoldering.

This is a critical safety hazard. If your Whirlpool washer is affected, take immediate action as described below. Do not delay — fire-related hazards can cause property damage, injury, or loss of life. CPSC recall remedies are always free — there is no reason to postpone.

Frequently Asked Questions#

How long should front-load washer bearings last?#

Front-load washer bearings should last 8-12 years under normal use. Premature failure (2-4 years, as in this recall) indicates a manufacturing defect in the bearing quality or installation. Contributing factors include overloading, unbalanced loads, and hard water mineral deposits on the bearing seal. A bearing replacement is one of the most expensive washer repairs because the entire tub must be disassembled.

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Worried about your washer? Our certified technicians can inspect your Whirlpool washer, verify recall status, and ensure safe operation. Book a safety inspection at /book.