Warranty Policy

Last Updated: February 18, 2026

This Warranty Policy describes the warranty that EasyBear, Inc. ("EasyBear", "Company", "we", "us") provides for appliance repair Services booked through EasyBear. The Services are performed by independent service providers working through the EasyBear platform; the warranty is backed and administered by EasyBear, Inc. (the EasyBear Guarantee).

1. Our 90‑Day Warranty

EasyBear provides a 90‑day warranty on all repair Services booked through EasyBear. The repair is performed by an independent service provider; the warranty is backed and administered by EasyBear, and you claim it from EasyBear rather than from the provider. This warranty begins on the date the Service is completed and covers:

• the same problem or issue addressed in the original Service; and
• workmanship related to the original repair.

If the same issue recurs within 90 days of the original Service, EasyBear will, at our discretion:

• send a Technician to re‑repair the issue at no additional charge;
• provide a partial or full refund; or
• issue a service credit.

2. What Is Covered

The warranty covers defects in workmanship and recurrence of the specific issue that was repaired. If a part installed by the Technician who performed your Service fails within the warranty period due to a defect, EasyBear will arrange for the part to be replaced and the related repair re‑performed at no additional charge.

3. Exclusions

The warranty does not cover:

• new or different issues unrelated to the original Service;
• misuse, abuse, negligence, accidents, improper operation, power surges, water damage, pest damage, or acts of God;
• pre‑existing conditions, undisclosed hazards, or code violations;
• modifications or repairs by third parties after the Service;
• normal wear and tear;
• cosmetic damage that does not affect appliance function; or
• failure to follow reasonable care instructions provided by the Technician.

Parts may carry separate manufacturer warranties with their own terms and coverage periods.

4. How to Request Warranty Service

To submit a warranty claim:

1. Contact EasyBear through the website, by phone at (415) 795-7300, or by email at support@inbound.easybear-appliancerepair.com.
2. Provide your booking reference, a description of the recurring issue, and any supporting photos or documentation.
3. EasyBear will review your claim and respond within two (2) business days.
4. If the claim is approved, we will schedule a warranty repair at a time convenient for you.

5. Technician Responsibilities

Technicians are independent service providers, and each one performing Services through the EasyBear platform is required to:

• honor warranty claims for Services they performed;
• respond to warranty-related scheduling and communications promptly;
• maintain records of parts used and work performed; and
• cooperate with EasyBear in resolving warranty claims.

These obligations run between EasyBear and the provider. EasyBear administers every warranty claim, so they never displace or condition your claim against EasyBear.

6. Limitations

EasyBear's total liability under this warranty for any single Service is limited to the amount you paid for that Service. This warranty gives you specific legal rights; you may also have other rights that vary by jurisdiction.

7. Website Disclaimer

THE EasyBear WEBSITE AND DIGITAL TOOLS ARE PROVIDED "AS IS" AND "AS AVAILABLE." THIS DISCLAIMER APPLIES TO THE DIGITAL TOOLS ONLY AND DOES NOT LIMIT THE 90‑DAY SERVICE WARRANTY DESCRIBED ABOVE.

8. Contact

EasyBear, Inc. (a Delaware corporation) Email: support@inbound.easybear-appliancerepair.com Legal: legal@inbound.easybear-appliancerepair.com Privacy: privacy@inbound.easybear-appliancerepair.com Provider Support: providers@inbound.easybear-appliancerepair.com DMCA: dmca@inbound.easybear-appliancerepair.com Address: 8 The Green #24381, Dover, DE 19901