GE Top-Load Washer Recall 2021

Recall at a Glance#

Affected Models#

The following GE model numbers are included in this recall. Check your model number on the rating plate and compare it against this list:

Important: This list may not be exhaustive. Some recalls are updated after the initial announcement to add newly identified model numbers. Always verify your specific model and serial number with GE directly or on the CPSC recall notice.

Official Remedy#

Free in-home replacement of the lid lock assembly with an updated design featuring mechanical backup engagement. Repair takes approximately 20-30 minutes.

Key points about the recall remedy process:

• The repair, replacement, or refund is completely free — you pay nothing for parts or labor.
• You do not need the original receipt for CPSC recalls. The model and serial number are sufficient to verify eligibility.
• The recall applies regardless of whether you are the original purchaser. Second owners, tenants, and landlords are all eligible.
• CPSC recalls never expire. Even if this recall was announced years ago, you can still get the free repair if your unit was never serviced.
• If the manufacturer does not respond within 30 days, file a complaint at SaferProducts.gov or call CPSC at 1-800-638-2772.

What to Do#

If your GE washer model number matches the list above, take these steps immediately:

1. Check if your GE or Hotpoint washer model starts with GTW or HTW
2. Do not open the lid during the spin cycle under any circumstances
3. Register at geappliances.com/ge/recall or call 1-800-432-2737
4. If the lid does not click firmly when closing, stop using the washer until repaired

What Is the Risk?#

The electronic lid lock mechanism can fail to engage during the spin cycle, allowing the lid to be opened while the drum is spinning at speeds up to 800 RPM. Contact with the spinning agitator or basket poses a risk of serious injury. GE received 23 reports of the lid opening during spin.

This is a critical safety hazard. If your GE washer is affected, take immediate action as described below. Do not delay — the identified defect poses a genuine risk to your safety. CPSC recall remedies are always free — there is no reason to postpone.

Physical Injury Hazards from Appliance Defects#

Mechanical failures in appliances — including components detaching during operation, excessive vibration causing structural failure, and doors opening during high-speed cycles — pose direct physical injury risks. These hazards differ from fire or gas risks because the danger is immediate and mechanical rather than chemical or thermal. The recalled defect in this GE washer creates a risk of physical injury that cannot be mitigated by smoke detectors or gas sensors.

For washer defects involving vibration or mechanical failure, do not attempt temporary fixes like adding weights, bracing with external supports, or operating at reduced settings. These workarounds do not address the underlying defect and may create additional hazards. The manufacturer recall remedy is designed specifically for this defect and is the only safe resolution. Until the repair is completed, limit use and do not leave the washer running unattended.

Frequently Asked Questions#

Why do modern washers have lid locks?#

Modern top-load washers spin at 600-1,000 RPM — significantly faster than older models. At these speeds, the spinning drum and agitator can cause serious hand, arm, and body injuries. The lid lock was mandated by CPSC and UL safety standards to prevent access during the spin cycle. The lock engages electronically and should not release until the drum has fully stopped.

---

Worried about your washer? Our certified technicians can inspect your GE washer, verify recall status, and ensure safe operation. Book a safety inspection at /book.