Frequently Asked Questions
Everything you need to know about our appliance repair service
Service & Availability
What areas do you serve?
We serve 9 Bay Area counties including San Francisco, Oakland, San Jose, and 50+ cities across Alameda, Santa Clara, San Mateo, Contra Costa, Marin, Solano, Napa, and Sonoma counties.
Do you offer same-day service?
Yes! Same-day service is available for most repairs when you book early in the day. We understand appliance problems can't wait.
What types of appliances do you repair?
We repair all major appliances including refrigerators, dishwashers, washers, dryers, ovens, cooktops, freezers, microwaves, and washer-dryer combos.
Pricing & Fees
How much does repair cost?
Pricing varies by repair type and parts needed. We provide a free diagnosis and quote before starting any work. You approve the price first – no hidden fees.
Is there a service call fee?
No diagnostic fee when you proceed with the repair. We believe in transparent pricing with no surprises.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods for your convenience.
Warranty & Guarantees
What is your warranty policy?
All repairs are backed by a 90-day warranty provided by independent service providers. If the same issue comes back within 90 days, it may be covered under warranty.
What does "Fixed or It's Free" mean?
Our service guarantee means you only pay for successful repairs. If we can't fix your appliance, you don't pay for the repair attempt (parts and labor).
Booking & Scheduling
How do I book a repair?
Book online in 60 seconds at easybear-appliancerepair.com/book. Select your appliance, issue, preferred time, and we'll send a certified technician.
Can I reschedule my appointment?
Yes, you can reschedule through your account or by contacting our support team.
How long does a typical repair take?
Most repairs take 60-90 minutes depending on the appliance and issue. Our technicians carry common parts for faster service.
Technical Questions
Are your technicians certified?
Yes, all service providers in our network are certified, experienced professionals who undergo background checks and verification.
What brands do you repair?
We repair all major brands including Whirlpool, GE, Samsung, LG, Maytag, KitchenAid, Bosch, Frigidaire, and more.
Do you provide parts or do I need to buy them?
Technicians carry common parts and can source specialty parts quickly. Parts cost is included in your quote.
Still Have Questions?
Contact our support team or book your repair online