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Privacy Policy

Last Updated: March 5, 2026

This Privacy Policy explains how EasyBear, Inc. ("EasyBear", "Company", "we", "us") collects, uses, shares, and protects information when you use our website(s), applications, and related services (collectively, the "Service").

This Privacy Policy is incorporated by reference into our Terms and Conditions and Service Provider Terms.

1. How Our Service Works

EasyBear is a professional appliance repair company that provides in‑home repair, diagnostic, installation, and maintenance services through our team of qualified Service Professionals ("Technicians"). Our Technicians operate under the EasyBear brand and are vetted through our screening process.

2. Information We Collect

2.1 Information You Provide

We may collect:

  • Account Information: name, email, phone number, password (hashed), and profile details.
  • Booking Information: service address, appliance/service details, images/videos, notes, scheduling preferences.
  • Communications: messages, emails, support tickets, and records of calls (where permitted).
  • Provider Information: business name, EIN/SSN (as required), license/permit info, insurance certificates, payout account details (tokenized through payment processors), background screening consents where applicable.

2.2 Information Collected Automatically

We may collect:

  • Device and Usage Information: IP address, device IDs, browser/app details, pages viewed, clicks, logs, and diagnostic data.
  • Cookies and Similar Technologies: cookies, pixels, and local storage.

2.3 Payment Information

Payments are processed by third‑party Payment Processors. We typically receive payment status, tokenized payment identifiers, and limited details necessary for dispute/refund/chargeback handling. We generally do not store full payment card numbers.

3. How We Use Information

We use information to:

  • operate, maintain, and improve the Service;
  • schedule and coordinate Services between Customers and our Technicians;
  • provide customer support, dispute resolution, fraud prevention, and trust & safety;
  • process payments, refunds, and chargeback handling;
  • enforce our Terms, policies, and service quality standards; and
  • comply with legal obligations.

4. How We Share Information

We may share information with:

  • Our Technicians to enable them to perform Services you request.
  • Customers as needed to complete a booking (e.g., Technician name and estimated arrival).
  • Payment Processors to process payments and related actions.
  • Vendors/Service Providers for hosting, analytics, security, communications, and customer support.
  • Legal/Compliance to comply with law, enforce agreements, and protect rights and safety.
  • Business Transfers in connection with mergers, acquisitions, reorganizations, or asset sales.

We do not sell personal information in the ordinary course. We may share information for targeted advertising only if implemented and disclosed, and where you have applicable rights to opt out.

4.1 SMS/Text Messaging Data

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS/text messaging programs to any third party for that third party's own promotional or marketing purposes. We may share such information with service providers who assist us in delivering messages (e.g., our telecommunications provider), but only to the extent necessary to provide the Service. Your opt-in consent data (including phone number) and messaging preferences will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Analytics

We use cookies and similar technologies for functionality, security, analytics, and performance. You can manage cookies through your browser settings. Some features may not work without cookies.

See Cookie Notice for additional information.

6. Data Retention

We retain personal information as long as reasonably necessary for the purposes described, including providing the Service, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

7. Security

We use reasonable safeguards designed to protect information. No system is 100% secure; you use the Service at your own risk.

8. Your Choices and Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your information, and to opt out of certain processing (such as targeted advertising).

8.1 California (CCPA/CPRA)

California residents may have additional rights under the California Consumer Privacy Act (as amended). See US Privacy Rights Addendum for details and request methods.

8.2 Other US State Privacy Laws

Multiple US states have enacted comprehensive privacy laws. Where applicable, we honor those rights as described in the US Privacy Rights Addendum.

9. Children

The Service is not directed to children under 13 (or other age as required by law). We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date indicates when changes take effect.

11. Contact

EasyBear, Inc. (a Delaware corporation) Email: support@easybear-appliancerepair.com Legal: legal@easybear-appliancerepair.com Privacy: privacy@easybear-appliancerepair.com Provider Support: providers@easybear-appliancerepair.com DMCA: dmca@easybear-appliancerepair.com Address: 8 The Green #24381, Dover, DE 19901