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Dispute Resolution Policy

Last Updated: February 18, 2026

This policy describes how EasyBear, Inc. ("EasyBear", "Company", "we", "us") handles disputes and service complaints.

EasyBear is committed to ensuring Customer satisfaction with every Service. If something goes wrong, we will work to make it right.

1. Our Commitment

If you are dissatisfied with a Service performed by our Technicians, EasyBear will:

  • accept and review your complaint or dispute submission;
  • investigate the issue, including gathering relevant information from you and the Technician;
  • respond to your complaint within two (2) business days; and
  • work toward a fair resolution.

2. How to Report an Issue

You may report a service issue by:

Please provide:

  • your booking reference or order number;
  • a description of the issue;
  • supporting documentation (photos, videos, invoices) where available; and
  • your desired resolution.

3. Resolution Options

Depending on the circumstances, EasyBear may offer one or more of the following:

  • a re‑repair of the original issue at no additional charge (under our 90‑day warranty);
  • a partial refund reflecting the portion of the Service that did not meet standards;
  • a full refund if the Service was fundamentally deficient;
  • a service credit toward a future booking; or
  • another remedy appropriate to the situation.

EasyBear will determine the appropriate resolution based on the nature of the issue, available evidence, and the specific circumstances.

4. Technician Accountability

Our Technicians are expected to:

  • perform Services to a professional standard;
  • honor the EasyBear 90‑day warranty;
  • cooperate with dispute investigations and provide records when requested; and
  • comply with any corrective actions determined by EasyBear.

EasyBear may take action against Technicians who fail to meet quality standards, including additional training requirements, suspension, or termination of their engagement.

5. Customer Responsibilities

To help us resolve disputes effectively, Customers should:

  • provide accurate information and documentation;
  • respond promptly to reasonable requests for additional details; and
  • refrain from chargeback abuse — please use our dispute resolution process before initiating a chargeback with your payment provider.

6. Fraud and Safety

EasyBear may take immediate protective action (including pausing payouts or suspending access) if it detects potential fraud or safety threats.

7. Contact

EasyBear, Inc. (a Delaware corporation) Email: support@easybear-appliancerepair.com Legal: legal@easybear-appliancerepair.com Privacy: privacy@easybear-appliancerepair.com Provider Support: providers@easybear-appliancerepair.com DMCA: dmca@easybear-appliancerepair.com Address: 8 The Green #24381, Dover, DE 19901