ARTT Washer: Abnormal Noise or Vibration
Washer noise divides cleanly into two families: noise at spin, which is about balance, bearings and foreign objects, and noise at wash, which is about the drum, the pump and what is caught between the drum and the tub. The ARTT badge appears across several appliance categories, the signature of an importer badge applied to units from more than one source. Levelling, transit bolts, load balance and clearing the filter are owner work. Bearings and shock absorbers are not.
What the owner actually observes
- A loud rumble or roar that appears only at high spin speed and rises with it.
- A rhythmic knocking as the drum turns slowly during the wash.
- A grinding or scraping that happens at every drum rotation.
- The machine walks across the floor during spin.
- A rattle or clatter that only occurs at the drain and spin step.
- Not this fault: If the machine is also failing to drain, the noise is coming from a pump that is working against a blockage. That is a different fault — see ARTT Washer: Will Not Drain (artt-washer-drainage-failure).
- Not this fault: If it is leaking as well as noisy, the seal or the tub deserves the first look. That is a different fault — see ARTT Washer: Water Leak (artt-washer-water-leak).
Ranked for an ARTT washer
- The machine not level, on a soft floor, or with transit bolts still fitted — Rank: first — Why ranked here: it ranks where it does because it is free to correct, because a washer out of level walks and hammers during spin, and because transit bolts left in after delivery lock the suspension and make an otherwise perfect machine sound catastrophic
- A procedure or part borrowed from another appliance of the same badge — Rank: second — Why ranked here: ranked here because a badge that spans several appliance categories is applied to units from different sources, so a genuine fix for one of them can be actively wrong for this one
- An unbalanced or unsuitable load — Rank: third — Why ranked here: a single heavy item, or a load that has gathered on one side, throws the drum out of balance and produces knocking and walking at spin; the machine usually tries to redistribute and then gives up
- A foreign object between the drum and the outer tub — Rank: fourth — Why ranked here: coins, underwires and hair grips work through the drum holes and rattle between the drum and the tub, producing a scraping or clattering that follows drum rotation exactly
- Worn drum bearings — Rank: fifth — Why ranked here: the classic signature is a rumble that appears only at high spin and grows over months, and it is the fault owners describe as sounding like an aircraft taking off
- Worn shock absorbers or suspension springs — Rank: sixth — Why ranked here: the suspension damps the drum as it accelerates, so once it is worn the machine knocks at the start and end of spin rather than continuously
- Note: Because this badge spans multiple appliance categories and therefore multiple sources, the order below assumes nothing transfers: no fix, part number or procedure from another ARTT machine is treated as evidence about this one.
Check in this order
- That all four feet bear firmly, that the machine is level, and that the transit bolts have been removed from the back panel — Order: first — Because: it costs nothing, and it is the most common cause of dramatic spin noise on a machine that is otherwise healthy
- Whether the noise happens with every load or only with large single items and part loads — Order: second — Because: it distinguishes a machine fault from a loading habit before anything is opened
- The pump filter for the items that have already made it through, and turn the empty drum slowly by hand listening for a rattle — Order: third — Because: items in the filter are direct evidence of items in the tub, and finding them there is free
Owner-safe checks
- Establish what this specific unit is. Read the data plate for the model, the serial and — importantly — the manufacturer or importer line, then work only from what that plate says. Do not carry over a fix from another appliance that happens to wear the same badge. — Step: first — Tools: a torch and a phone camera — Time estimate: a few minutes
- Check the transit bolts first if the machine is newly installed or has been moved — they are on the back panel and they lock the drum solid. A machine spun with them in sounds broken and is not. — Step: second — Tools: a spanner — Time estimate: under a quarter of an hour
- Level the machine: adjust the feet until all four bear firmly with no rock, check it is level in both directions, and confirm it is not touching a neighbouring appliance or a wall. — Step: third — Tools: a spirit level, an adjustable spanner — Time estimate: under a quarter of an hour
- Run an empty spin with nothing in the drum. A machine that is quiet empty and noisy loaded has a balance problem; a machine that is loud when empty has a mechanical one. — Step: fourth — Tools: nothing — Time estimate: one short cycle
- Open the pump filter and look at what comes out. Coins and underwires in the filter are direct evidence that more of them are between the drum and the tub, and that is where a scraping noise comes from. — Step: fifth — Tools: towels, a shallow tray — Time estimate: under a quarter of an hour
- Record the model, serial and manufacturer line from the data plate, and treat that — not the badge — as the identity of the machine for the whole job, including when you order a part. — Step: sixth — Tools: a phone camera — Time estimate: a few minutes
- Stop condition: Stop before opening the cabinet to reach the bearings, the shock absorbers or the outer tub; a washer drum is heavy and the tub usually has to be split.
Safety
Safety
Unplug the appliance or switch off its breaker before removing any panel. A capacitor can hold a charge after the power is off. A washer drum at spin speed holds a great deal of energy, and a machine that walks can trap a hand or pull its hoses off. Never reach into a drum or hold a walking machine while it is spinning; stop the cycle and wait for the drum to stop completely first. Never reach into a drum or hold a walking machine while it is spinning; stop the cycle and wait for the drum to stop completely first. unplug-before-service
When to call a technician
The line is any noise from inside the tub or the suspension. Call if a rumble appears only at high spin and has been growing, which is the bearing signature. Call if the machine knocks heavily at the start and end of spin, which points at the suspension. Call if something is audibly loose between the drum and the tub. Call if the drum moves excessively when pushed by hand with the machine empty and unplugged.
Nearest pages of the same kind
What this page does not cover
This page is generalized across every family and model sold under the ARTT badge. It does not carry model-specific error-code tables, family-specific service procedures, sealed-system work or parts numbers, and no model-specific page exists beneath it yet — the data plate on your unit is the authority, not this page. For the other faults on this appliance, start from Common ARTT Washer Problems (artt-washer-problems) and pick the symptom that matches.
Links: - [Common ARTT Washer Problems](/blog/artt-washer-problems) - [ARTT Washer: Does Not Clean or Dry](/blog/artt-washer-cleaning-performance) - [ARTT Washer: Controls, Display or Error Code](/blog/artt-washer-control-fault) - [ARTT Washer: Cycle Will Not Run or Complete](/blog/artt-washer-cycle-fault) - [ARTT Washer: Door, Latch or Seal Fault](/blog/artt-washer-door-seal)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
