Sub-Zero Refrigerator Relay Recall 2017

Quick Facts#

What Is the Risk?#

The compressor start relay (Embraco relay) can overheat during the compressor startup sequence, potentially igniting surrounding insulation material. Sub-Zero received 9 reports of relay overheating, including 2 reports of small fires.

This is a critical safety hazard. If your Sub-Zero refrigerator is affected, take immediate action as described below. Do not delay — fire-related hazards can cause property damage, injury, or loss of life. CPSC recall remedies are always free — there is no reason to postpone.

Affected Model Numbers#

The following Sub-Zero model numbers are included in this recall. Check your model number on the rating plate and compare it against this list:

Important: This list may not be exhaustive. Some recalls are updated after the initial announcement to add newly identified model numbers. Always verify your specific model and serial number with Sub-Zero directly or on the CPSC recall notice.

What to Do Right Now#

If your Sub-Zero refrigerator model number matches the list above, take these steps immediately:

1. Check if your Sub-Zero model starts with BI-36, BI-42, IT-36, IC-24, or IC-27
2. Listen for clicking sounds or brief humming followed by silence from the compressor area — this can indicate relay failure
3. Contact Sub-Zero at 1-800-222-7820 to schedule the free relay replacement
4. If you smell burning plastic or electrical smell from behind the refrigerator, unplug immediately

How to Get the Free Recall Repair#

Free in-home replacement of the compressor start relay with an updated design that includes thermal protection. Sub-Zero factory-certified technician performs the repair, which takes approximately 20-30 minutes.

Key points about the recall remedy process:

• The repair, replacement, or refund is completely free — you pay nothing for parts or labor.
• You do not need the original receipt for CPSC recalls. The model and serial number are sufficient to verify eligibility.
• The recall applies regardless of whether you are the original purchaser. Second owners, tenants, and landlords are all eligible.
• CPSC recalls never expire. Even if this recall was announced years ago, you can still get the free repair if your unit was never serviced.
• If the manufacturer does not respond within 30 days, file a complaint at SaferProducts.gov or call CPSC at 1-800-638-2772.

Frequently Asked Questions#

Is the Embraco relay issue unique to Sub-Zero?#

No. Embraco (now part of Nidec) supplies compressor start relays to many refrigerator manufacturers. Similar relay overheating issues have been reported across multiple brands. Sub-Zero proactively issued a recall, which is notable given their relatively small production volume. The updated relay design includes a PTC (positive temperature coefficient) thermistor that cuts power if the relay overheats.

---

Worried about your refrigerator? Our certified technicians can inspect your Sub-Zero refrigerator, verify recall status, and ensure safe operation. Book a safety inspection at /book.

Our technicians' field observations align with this conclusion — sub-zero refrigerator relay recall 2017 safety alert

quick facts

brand sub-zero
appliance .