Bosch French Door Refrigerator Recall 2023

Recall at a Glance#

Affected Models#

The following Bosch model numbers are included in this recall. Check your model number on the rating plate and compare it against this list:

Important: This list may not be exhaustive. Some recalls are updated after the initial announcement to add newly identified model numbers. Always verify your specific model and serial number with Bosch directly or on the CPSC recall notice.

Official Remedy#

Free in-home replacement of the water inlet valve with an updated design featuring a fail-safe shutoff mechanism. BSH dispatches authorized technicians. Repair takes approximately 30 minutes.

Key points about the recall remedy process:

• The repair, replacement, or refund is completely free — you pay nothing for parts or labor.
• You do not need the original receipt for CPSC recalls. The model and serial number are sufficient to verify eligibility.
• The recall applies regardless of whether you are the original purchaser. Second owners, tenants, and landlords are all eligible.
• CPSC recalls never expire. Even if this recall was announced years ago, you can still get the free repair if your unit was never serviced.
• If the manufacturer does not respond within 30 days, file a complaint at SaferProducts.gov or call CPSC at 1-800-638-2772.

What to Do#

If your Bosch refrigerator model number matches the list above, take these steps immediately:

1. Check if your Bosch refrigerator model starts with B36 or B21
2. Know the location of your refrigerator water shutoff valve
3. If you notice water pooling under the refrigerator, shut off the water supply immediately
4. Register at bosch-home.com/us/support/recalls or call 1-800-944-2904

What Is the Risk?#

The ice maker water inlet valve can fail in the open position, allowing continuous water flow that overflows the ice maker tray and floods the kitchen. BSH received 15 reports of flooding and 7 reports of significant water damage to flooring and cabinetry.

While this issue may not require you to stop using the appliance immediately, you should register for the free remedy promptly to prevent the defect from worsening or causing secondary damage.

Water Damage Prevention and Response#

Appliance water leaks are the second most common source of residential water damage claims, after weather events. A single burst [washing machine](/blog/repair-or-replace-washer) hose can release over 500 gallons of water per hour at full line pressure. Even the slow leaks described in this recall can cause thousands of dollars in damage to flooring, subfloor, cabinetry, and drywall if left undetected. Water migrates beneath flooring materials invisibly, and in [Sacramento](/sacramento/sacramento)'s warm climate, mold colonization can begin within 24 to 48 hours of initial exposure.

To protect against water damage from any appliance — not just those affected by this recall — install water leak sensors ( each with Wi-Fi alerts) behind washing machines, under dishwashers, and behind refrigerators. Replace rubber supply hoses with stainless steel braided hoses every 5 years ( per pair). Turn off supply valves when the appliance will not be used for extended periods. These inexpensive precautions prevent the vast majority of catastrophic appliance flooding events.

Frequently Asked Questions#

How do I prevent ice maker flooding?#

The best prevention is shutting off the water supply when leaving home for extended periods. Install a water leak sensor under the refrigerator ( for a WiFi model). Check the water line connection periodically for signs of moisture. If your ice maker starts making smaller cubes or irregularly shaped ice, the water valve may be beginning to fail — schedule a service call before it fails fully open.

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Worried about your refrigerator? Our certified technicians can inspect your Bosch refrigerator, verify recall status, and ensure safe operation. Book a safety inspection at /book.