The answer first
On a Whirlpool washer, A10 means the water did not leave when the control told it to. The water did not leave the drum in the time the control allows, and the documented meaning points at the drain path.
Error codes
Reference| Code | Meaning |
|---|---|
| A10 | “A10” on display (Drain Problem) |
What you observe
- Water is left standing in the drum at the end of the cycle — The clothes are wet through rather than damp, and the drum has not spun.
- The pump is audible but nothing moves — A pump running against a blockage makes a higher, harder note than one that is moving water.
- NEAR MISS — the machine drains but never spins — If the water goes and the drum still will not spin, the fault is on the motor or the balance side rather than the drain, and that is a different page.
Ranked causes
- The pump filter or the pump inlet is blocked — Ranked first because it is the most common answer by a wide margin and because it is the one an owner can clear.
- The drain hose is kinked, crushed or pushed too far into the standpipe — A hose shoved deep into the standpipe siphons and a hose crushed behind the machine restricts, and both give the control a drain that never completes.
- The sensing or control side has failed — Last: the control decides the drain failed by what its level sensor tells it, so a sensing fault can post a drain code with a perfectly good pump.
What to check first, and why
- Empty the pump filter first — It is the highest-yield check on this code and it needs no tools beyond a shallow pan.
- Look at the whole drain hose run — Kinks, crush marks, and how deep the end sits in the standpipe.
- Check the pump circuit and the level sensing at the control — Needed only once the filter, the hose and the impeller are clear.
The steps you can do yourself
- Switch off at the breaker and drain the machine through the pump filter — Lay towels, open the access flap at the base, and let it drain into a shallow pan in stages — there is more water in the drum than the pan holds.
Tools: shallow pan, towelsAbout 30 min
- Clear the filter housing and check the impeller — With the filter out, reach in and turn the impeller by hand.
Tools: torch, glovesAbout 20 min
- Straighten the drain hose and set its height correctly — Pull the machine out, take the kinks out, and check the hose is not pushed deep into the standpipe.
Tools: towelAbout 20 min
- STOP HERE if the next step needs a meter on live terminals or a panel off — That is the line between an owner check and a service call on this circuit.
Before any panel comes off
Safety
Unplug the washer or switch off its breaker before any panel comes off, and close both taps at the wall. A capacitor can hold a charge after the power is off. Drain the drum through the pump filter into a shallow pan before you tip or move the machine, and never defeat the door or lid interlock to reach into a drum that can turn.
Where the owner checks end
Call once the filter is clean, the impeller turns freely, the hose is straight and the code still returns.
Codes next to this one
What this page does and does not cover
This page reads A10 as Whirlpool documents it for washers in this range, so it covers the appliance class rather than one model line: a front-loader, a top-loader and a combination washer-dryer can all post it, and the part it names is not in the same place on all three. Where a family- or model-specific page exists for your unit it is the more specific answer, and it is linked from the code index below.
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
