The short version
On this oven the code 1c1c reports that a break in the conversation between the user interface/keypad and its wiring and the board that reads it. The console locks out rather than act on input it cannot verify, so nothing will start while this stands.
The documented code reading
Reference| Code | Documented meaning |
|---|---|
| 1c1c | There may be a problem with the User Interface/Keypad, or the associated wiring. |
What is happening apart from the display
- Presses register late, or twice, or not at all — Timing that has gone strange is how a marginal ribbon contact shows itself first.
- Tapping the console changes the behaviour — A fault you can provoke by hand is a connection, not a component.
- NEAR MISS - the whole console is dark — A dark console is a supply question, and the page for that symptom starts somewhere else entirely.
Causes, and why they rank that way
- The ribbon between the console and the board — First on this reading: heat cycles the plastic of the socket, the ribbon walks out a fraction of a millimetre at a time, and one day a row of contacts stops making.
- Moisture or cleaner in the panel — Second: liquid bridging two traces looks exactly like a held key from the board's side, and it dries out given a day with the power off.
The cheapest checks first
- Try every key and map what works — A block of dead keys means the ribbon; one dead key means the pad.
- Leave it powered off for a day if anything has been spilled — Free, and it is the whole repair often enough to be worth the wait.
The owner-safe sequence
- Map the dead keys before anything else — Write down which keys respond.
About 10 min
- Wipe the face with a barely damp cloth, never a spray — Spray finds the bezel gap and puts the fault straight back.
Tools: soft clothAbout 5 min
- STOP HERE before the console is opened — Unplug the appliance or switch off its breaker first; a capacitor can hold a charge after the power is off.
The safety line on this appliance
Safety
Unplug the appliance or switch off its breaker before removing any panel - a capacitor can hold a charge after the power is off. On a console fault there is a second reason to isolate it first: an appliance that is acting on presses nobody made should not be left live while you work out which ones.
When this is a service call
Call when the map of live and dead keys is made and the console has had its day to dry, and the fault is still there. Call once the map of dead keys is made: a ribbon reseat, a pad and a board input are three different repairs and the pattern of what works is what tells them apart.
Other codes on the same appliance
What is deliberately not here
This page covers the code named in its title across the model lines that carry this console and ribbon arrangement. Where a page exists for your family or model, it is the more specific answer and should be read first - the code index linked below is where to find it.
The code index and nearby reading
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
