The short answer
Two very different things produce this complaint on a European machine. One is flood protection latching on water in the base pan, which makes the machine drain endlessly and never advance. The other is not a fault at all: eco programs on this platform run far longer than most owners expect, especially on a cold supply. Establish which of the two you have before anything else, because they lead in opposite directions.
What you are seeing
- The machine pumps continuously and never takes water — Note: Flood protection has latched on water under the tub. The pump running is the symptom, not the fault.
- The program is still running hours after it started — Note: On an eco program with a cold supply this is normal behaviour, not a stall.
- The indicator sits at the same point and nothing moves — Note: The machine is waiting on a condition. Which condition depends on whether there is water in the tub.
- It fills, washes briefly and then stops with water standing — Note: It cannot get the water out. Read the drainage page.
- It runs the whole program but everything is cold and wet at the end — Note: That is a heating complaint and it is ranked on its own page.
- It accepts the program and then simply stops with the lights on — Note: The door latch has not fully made. Close the door slowly and listen for the second click.
Ranked causes on this brand
- Flood protection latched on water in the base pan — Why this rank: First because it is unrecoverable until the pan is dry, it stops the cycle absolutely, and nothing on the panel explains what is happening. It is the most common true cause of this complaint on the platform.
- A normal long eco or half-load program on a cold supply — Why this rank: Second because it is not a fault and it accounts for a large share of the complaint. The machine heats its own water slowly and deliberately, which is the whole point of the program.
- Drain restriction, so the machine waits at a drain step — Why this rank: Third: it presents as a stall with water standing in the tub, which is a distinct and easily observed signature.
- Door latch not fully engaged — Why this rank: Fourth because it produces the very specific behaviour of a program accepted and then abandoned, rather than a program that runs and stops part way.
- Inlet not opening, so the machine waits at fill — Why this rank: Fifth: the tub stays dry, the machine is quiet, and it waits indefinitely rather than reporting anything useful.
- The heat step never reaching temperature — Why this rank: Last because on this platform the machine will usually wait a long time before giving up, so it presents as an extremely long cycle rather than an obvious stall.
What to check, in order
- Open the door mid-cycle and look at whether there is water in the tub — Why: Water standing means a drain problem; a dry tub means fill or flood protection. This one look splits the page in half.
- Listen for the drain pump running continuously with nothing happening — Why: A pump that runs and runs with an empty tub is the unmistakable sound of latched flood protection.
- Check what program was selected and how long it is meant to take — Why: An eco or half-load program on this platform is much longer than the intensive one, and owners often select it by accident.
- Feel the inlet hose and confirm the tap under the sink is fully open — Why: A machine waiting at fill is silent and looks stalled, so the supply is checked early rather than late.
- Remove the kick panel and look for water in the base pan — Why: This confirms or eliminates the top-ranked cause outright.
Checks you can do safely
- Open the door part way through and note whether the tub holds water, is damp, or is dry. Write it down before closing the door. — Tools: none — Time: two minutes
- Select the shortest or intensive program instead of eco and note whether the machine completes it in the expected time. — Tools: none — Time: one short cycle
- Switch off at the isolator, remove the kick panel and inspect the base pan under the tub with a torch. Dry it fully with cloths if there is water. — Tools: screwdriver, torch, cloths — Time: half an hour
- Leave the machine off with the pan dry and the door ajar overnight so the float can settle back down. — Tools: none — Time: overnight
- Twist out the cylindrical filter, clear the sump, wash the filter and refit it with a full twist until it locks. — Tools: soft brush — Time: a quarter of an hour
- Close the door slowly, listening for the latch to make its second click, then start a short program and watch the first fill. — Tools: none — Time: ten minutes
Before you open anything
Safety
Switch off at the isolator before removing the kick panel or reaching into the sump, and assume broken glass under the filter. Opening the door mid-cycle exposes you to water that may be near boiling and to a burst of steam: open it slowly, stand to one side, and let the machine settle for a minute first. Never defeat or tape the door latch to keep a machine running with the door open. The inlet hose carries mains wiring in its outer sleeve to a solenoid at the tap end and must never be cut, shortened or repaired. Unplug the appliance or switch off its breaker before removing any panel. A capacitor can hold a charge after the power is off. — Id: unplug-before-service
Where the service line falls
The base pan is dry, the filter is clear, the door latches, the tap is open, and the machine still stalls at the same point every time. The base pan refills after being dried, because the leak feeding it has to be found before anything else is worth doing. The machine waits at fill with a fully open tap and a hose that is not kinked, which points at the inlet solenoid in the hose head. The cycle runs to the end but the load is cold, which is a heating fault rather than a cycle fault. The machine runs with the door open at any point, which is a latch safety fault and means stopping use immediately.
Nearest pages
What this page does not cover
This page is generalized across families and models on this European built-in platform and describes generic cycle behaviour rather than any one program set. It prints no program durations and no fault codes, because both differ by generation. It does not cover a specific model family, nor slimline and compact variants with a different program list. Identify your machine from the rating plate on the edge of the door or inside the tub rim rather than from the badge, because this manufacturer supplied the same platform under several group badges and a parts desk cross-references by platform, not by name.
Links down: - [Fagor Dishwasher: Will Not Drain](/blog/fagor-dishwasher-drainage-failure) - [Fagor Dishwasher: Not Heating](/blog/fagor-dishwasher-heating-failure)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
