What these models are
The Criterion HD refrigerator family is a family whose codes span more than one cabinet type, which is why the model roster below matters more here than on a single-configuration line. What these models are actually brought in for is not cooling, then water leaks. Check your own code against the three in the table below.
What goes wrong here, and which page covers it
- The cabinet runs but does not hold temperature — Warm cabinet, compressor audible, frost on the coldest surface in the cabinet, which is the rear panel or the plate depending on your variant. See: Criterion HD Refrigerator: Not Cooling or Not Freezing. — Slug: criterion-criterion-refrigerator-hd-refrigerator-cooling-failure — Title: Criterion HD Refrigerator: Not Cooling or Not Freezing
- Water inside the cabinet or on the floor — Melt water off its path, which here is a trough and tube to a pan at the compressor on the frost-free variants. See: Criterion HD Refrigerator: Water Leak. — Slug: criterion-criterion-refrigerator-hd-refrigerator-water-leak — Title: Criterion HD Refrigerator: Water Leak
- Ice not being made, or ice forming where it should not — Which of the two you have is the question, because not every model on this roster carries an icemaker. See: Criterion HD Refrigerator: Ice Maker Fault. — Slug: criterion-criterion-refrigerator-hd-refrigerator-ice-production — Title: Criterion HD Refrigerator: Ice Maker Fault
- A noise or vibration that is new for the cabinet — Noise from the evaporator fan, the condenser fan or the compressor, or drumming through the floor. See: Criterion HD Refrigerator: Abnormal Noise or Vibration. — Slug: criterion-criterion-refrigerator-hd-refrigerator-abnormal-noise — Title: Criterion HD Refrigerator: Abnormal Noise or Vibration
Which of them dominates on this platform
- Not cooling — Placed first because on this platform either forced-air from one evaporator or gravity off a plate, and the two behave nothing like each other when something blocks.
- Water leaks — Placed here because the melt path on this cabinet is a trough and tube to a pan at the compressor on the frost-free variants, and it closes gradually rather than all at once.
- Ice faults — Placed here because not every model on this roster carries an icemaker, so it is usually a question about stray ice.
Models in the HD family
Reference| Model number | Family key |
|---|---|
| HD-676RWEN(UR-BCD520WX1-SQ) | criterion:refrigerator:hd |
| HD-676RWEN(UR-BCD520WX1-SQ)-I | criterion:refrigerator:hd |
| HD-745FWE (UR-BCD572WX-SQ(B)) | criterion:refrigerator:hd |
The problem classes, ordered — No measured denominator exists for this family, so no share figures are given: the standing column orders the classes by how the platform is built, not by a count of reports.
General guidance| Problem class | Standing on this platform | Where it is covered |
|---|---|---|
| The cabinet runs but does not hold temperature | most often brought in | criterion-criterion-refrigerator-hd-refrigerator-cooling-failure |
| Water inside the cabinet or on the floor | second | criterion-criterion-refrigerator-hd-refrigerator-water-leak |
| Ice not being made, or ice forming where it should not | third | criterion-criterion-refrigerator-hd-refrigerator-ice-production |
| A noise or vibration that is new for the cabinet | less often | criterion-criterion-refrigerator-hd-refrigerator-abnormal-noise |
Where the owner line falls here
Checks that need nothing dismantled are owner work here: airflow, seals, loading, filters and settings. The cabinet has to come away from the wall before most work can start, which is a two-person job on a loaded cabinet.
Neighbouring families
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Sarah Chen
Lead Appliance Repair Technician · 12 years experience
EPA 608 UniversalNASTeC Certified
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
