The platform in one paragraph
The Criterion BC refrigerator family is a glass-door drinks cabinet with no freezer compartment, where condensation on the glass is the first symptom of almost anything. On this roster the two complaints that dominate are not cooling and water leaks. This profile generalises over the three codes below.
The fault classes on this platform, with their pages
- The cabinet runs but does not hold temperature — Warm cabinet, compressor audible, frost on the rear interior panel. See: Criterion BC Refrigerator: Not Cooling or Not Freezing. — Slug: criterion-criterion-refrigerator-bc-refrigerator-cooling-failure — Title: Criterion BC Refrigerator: Not Cooling or Not Freezing
- Water inside the cabinet or on the floor — Melt water off its path, which here is a small trough to an evaporation tray at the compressor. See: Criterion BC Refrigerator: Water Leak. — Slug: criterion-criterion-refrigerator-bc-refrigerator-water-leak — Title: Criterion BC Refrigerator: Water Leak
- Ice not being made, or ice forming where it should not — Which of the two you have is the question, because a glass-door drinks cabinet does not make ice and is not plumbed for it. See: Criterion BC Refrigerator: Ice Maker Fault. — Slug: criterion-criterion-refrigerator-bc-refrigerator-ice-production — Title: Criterion BC Refrigerator: Ice Maker Fault
- A noise or vibration that is new for the cabinet — Noise from the evaporator fan, the condenser fan or the compressor, or drumming through the floor. See: Criterion BC Refrigerator: Abnormal Noise or Vibration. — Slug: criterion-criterion-refrigerator-bc-refrigerator-abnormal-noise — Title: Criterion BC Refrigerator: Abnormal Noise or Vibration
Which of them dominates on this platform
- Not cooling — Placed first because on this platform a fan circulates air over the shelves, and the glass door is the largest heat path in the cabinet.
- Water leaks — Placed here because the melt path on this cabinet is a small trough to an evaporation tray at the compressor, and it closes gradually rather than all at once.
- Ice faults — Placed here because a glass-door drinks cabinet does not make ice and is not plumbed for it, so it is usually a question about stray ice.
Models in the BC family
Reference| Model number | Family key |
|---|---|
| BC/BD 398WE | criterion:refrigerator:bc |
| BC/BD 480WE | criterion:refrigerator:bc |
| BC/BD 578WE | criterion:refrigerator:bc |
Fault classes and where they stand — No measured denominator exists for this family, so no share figures are given: the standing column orders the classes by how the platform is built, not by a count of reports.
General guidance| Problem class | Standing on this platform | Where it is covered |
|---|---|---|
| The cabinet runs but does not hold temperature | most often brought in | criterion-criterion-refrigerator-bc-refrigerator-cooling-failure |
| Water inside the cabinet or on the floor | second | criterion-criterion-refrigerator-bc-refrigerator-water-leak |
| Ice not being made, or ice forming where it should not | third | criterion-criterion-refrigerator-bc-refrigerator-ice-production |
| A noise or vibration that is new for the cabinet | less often | criterion-criterion-refrigerator-bc-refrigerator-abnormal-noise |
Owner work and service work
Checks that need nothing dismantled are owner work here: airflow, seals, loading, filters and settings. A glass door is heavy and easily damaged, and it is the part that gets broken when a cabinet is worked on in place.
The brand’s other lines
SC
Sarah Chen
Lead Appliance Repair Technician · 12 years experience
EPA 608 UniversalNASTeC Certified
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
