What this means on these models
On the Criterion HC refrigerator family a leak is nearly always melt water that has lost its path rather than water under pressure, and the melt path here is a trough and tube to a pan at the compressor on the frost-free variants. This cabinet carries no pressurised water circuit, so a fast arrival of clean water would mean something outside the appliance. Where the water first appears separates a drain fault from a seal fault from a supply fault. The table below lists the three models this profile covers.
What you observe on these models
- A sheet of ice on the compartment floor, under the food — A sheet of ice under the lowest basket means melt water froze where it pooled instead of draining away.
- Water pooling at the back of a shelf or running down the rear wall — Melt water that should have gone into the drain is running into the cabinet instead. That is the blocked-drain signature.
- Water under the cabinet only, with the inside dry — Look at the drip pan first. A pan overflowing, cracked or knocked out of place in a move puts water on the floor with no fault inside at all.
- NEAR MISS: clean water arriving fast, not slowly — Melt water arrives slowly and in small amounts. Fast clean water means a supply line, valve or filter head, and the first move is to shut the water off.
Ranked causes for this family
- The defrost drain is blocked or frozen shut — First on any frost-free cabinet. Here the melt path is a trough and tube to a pan at the compressor on the frost-free variants. Once it closes, every defrost puts melt water into the cabinet, where it freezes before the owner sees liquid.
- A door or lid seal letting warm, wet air in — Second, because this platform carries a magnetic gasket per door. A gasket that has taken a set, or a door that has dropped on its hinge, leaks continuously rather than occasionally.
- The drip pan is overflowing, displaced or cracked — Mid-list because it puts water on the floor with a completely dry interior, which sends most owners looking in the wrong place. A pan is easily displaced when a cabinet is moved.
The checking order on these models
- Find where the water first appears, not where it collects — Dry everything, then watch. Floor-only, compartment-floor and rear-wall water lead to three different causes here. Each step rules out a cause the next one would inherit.
- Lift out the bottom drawer or basket and look for an ice sheet — A sheet of ice under the lowest basket means melt water froze where it pooled instead of draining away. Clear it fully rather than breaking the surface, because the sheet is hiding the drain you are looking for.
- Clear and test the drain path — With the power off, find the trough and flush it gently with warm water. On this platform the melt path is a trough and tube to a pan at the compressor on the frost-free variants. It should take water away steadily; if it backs up, the blockage is in the tube rather than at the trough mouth.
Before any panel comes off
Safety
Water and electricity share this cabinet, so unplug it or switch off its breaker before putting a hand near a panel; a capacitor can hold a charge after the power is off. Do not pour hot water into a frozen drain to hurry it, and never chip ice off a trough or evaporator with a screwdriver: the tubing is soft aluminium and a puncture turns a drain repair into a sealed-system replacement. Mop the floor first, because a wet floor at a heavy cabinet is the injury that actually happens.
Models in the HC family
Reference| Model number | Family key |
|---|---|
| HC-1053WE(UR-BCD810WX-ST? | criterion:refrigerator:hc |
| HC-827WEN(SNZ) | criterion:refrigerator:hc |
| HC-957WEN(UR-BCD746WE1-DT) | criterion:refrigerator:hc |
Where the owner line falls here
The split on these models is not subtle. Clearing a drain, reseating a gasket, levelling the cabinet and emptying the pan are owner work. Call when water is arriving under pressure, when the drain will not clear from inside the cabinet, or when the ice sheet returns within a week, because that means something upstream is re-freezing the trough. On this platform the cabinet has to come away from the wall before most work can start, which is a two-person job on a loaded cabinet.
The rest of this family
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