What these models are
The Criterion HC refrigerator family is, in the way that matters for diagnosis, a family whose codes span more than one cabinet type, which is why the model roster below matters more here than on a single-configuration line. The faults these models are most often brought in for are not cooling and water leaks. Check your own code against the three in the table below.
The problems that happen on these models, and where each is covered
- The cabinet runs but does not hold temperature — Warm cabinet, compressor audible, frost on the coldest surface in the cabinet, which is the rear panel or the plate depending on your variant. See: Criterion HC Refrigerator: Not Cooling or Not Freezing. — Slug: criterion-criterion-refrigerator-hc-refrigerator-cooling-failure — Title: Criterion HC Refrigerator: Not Cooling or Not Freezing
- Water inside the cabinet or on the floor — Melt water off its path, which here is a trough and tube to a pan at the compressor on the frost-free variants. See: Criterion HC Refrigerator: Water Leak. — Slug: criterion-criterion-refrigerator-hc-refrigerator-water-leak — Title: Criterion HC Refrigerator: Water Leak
- Ice not being made, or ice forming where it should not — Which of the two you have is the question, because not every model on this roster carries an icemaker. See: Criterion HC Refrigerator: Ice Maker Fault. — Slug: criterion-criterion-refrigerator-hc-refrigerator-ice-production — Title: Criterion HC Refrigerator: Ice Maker Fault
- A noise or vibration that is new for the cabinet — Noise from the evaporator fan, the condenser fan or the compressor, or drumming through the floor. See: Criterion HC Refrigerator: Abnormal Noise or Vibration. — Slug: criterion-criterion-refrigerator-hc-refrigerator-abnormal-noise — Title: Criterion HC Refrigerator: Abnormal Noise or Vibration
Which of them dominates on this platform
- Not cooling — Placed first because on this platform either forced-air from one evaporator or gravity off a plate, and the two behave nothing like each other when something blocks.
- Water leaks — Placed here because the melt path on this cabinet is a trough and tube to a pan at the compressor on the frost-free variants, and it closes gradually rather than all at once.
- Ice faults — Placed here because not every model on this roster carries an icemaker, so it is usually a question about stray ice.
Models in the HC family
Reference| Model number | Family key |
|---|---|
| HC-1053WE(UR-BCD810WX-ST? | criterion:refrigerator:hc |
| HC-827WEN(SNZ) | criterion:refrigerator:hc |
| HC-957WEN(UR-BCD746WE1-DT) | criterion:refrigerator:hc |
Fault classes and where they stand — No measured denominator exists for this family, so no share figures are given: the standing column orders the classes by how the platform is built, not by a count of reports.
General guidance| Problem class | Standing on this platform | Where it is covered |
|---|---|---|
| The cabinet runs but does not hold temperature | most often brought in | criterion-criterion-refrigerator-hc-refrigerator-cooling-failure |
| Water inside the cabinet or on the floor | second | criterion-criterion-refrigerator-hc-refrigerator-water-leak |
| Ice not being made, or ice forming where it should not | third | criterion-criterion-refrigerator-hc-refrigerator-ice-production |
| A noise or vibration that is new for the cabinet | less often | criterion-criterion-refrigerator-hc-refrigerator-abnormal-noise |
What is owner work on these models
Checks that need nothing dismantled are owner work here: airflow, seals, loading, filters and settings. The cabinet has to come away from the wall before most work can start, which is a two-person job on a loaded cabinet.
The brand’s other lines
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Sarah Chen
Lead Appliance Repair Technician · 12 years experience
EPA 608 UniversalNASTeC Certified
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
