What you are actually seeing
- The display resets or forgets the programme
- The machine beeps and refuses to start
- A code on the display with the machine stopped
- The panel is dead and nothing responds
- Not this fault: A code that appears with water in the drum
Ranked causes on a Contoure washer
- Marginal supply, tripped breaker or RCD — Ranked here because: the converter and the transfer switch sit between the appliance and whatever is actually powering it, and both fail in ways that look like a dead machine
- Control latched after a power event — Ranked here because: the boards in these machines are simple; they are accused only after supply and levelling are ruled out
- Door lock not engaging or its switch failed — Ranked here because: a door latch and gasket that has been slammed by road motion is a routine finding
- Child lock or an option left set — Ranked here because: coach appliances are used intermittently and stored for months, which produces its own fault pattern
- Programme selector or timer contacts worn — Ranked here because: this is a wear part with a service life rather than a component that fails at random
- Control reporting a drain or fill failure — Ranked here because: a machine that cannot fill correctly fails in ways that look like every other fault
What to check, and in what order
- Check the panel for a child lock, delay start or rinse-hold indicator and cancel it
- Try several different programmes and note which run
- Close the door firmly, check nothing is trapped in the seal and listen for the lock to click
- Check the socket, the breaker and any RCD on the circuit
Steps you can safely do yourself
- Close the door firmly, check nothing is trapped in the seal and listen for the lock to click — Tools: none — Estimated time: a few minutes
- Check the socket, the breaker and any RCD on the circuit — Tools: lamp or socket tester — Estimated time: a few minutes
- Switch off at the socket or the breaker for five minutes and restore it — Tools: none — Estimated time: under ten minutes
- Check whether there is water in the drum and whether the drum drains when the programme is cancelled — Tools: none — Estimated time: about ten minutes
- Check the panel for a child lock, delay start or rinse-hold indicator and cancel it — Tools: owner manual — Estimated time: a few minutes
Safety
Safety
unplug-before-service branch-circuit-15-20a
When to call a technician
a code names the motor, the heater or the control the door lock needs replacing rather than clearing the machine trips a breaker or an RCD when it runs
Nearest pages
What this page does not cover
Not this fault: the family pages for the refrigeration, cooking and laundry lines Not this fault: model-specific pages once the model and serial label is read
Links: - [Common CONTOURE Dryer Problems](/blog/contoure-dryer-problems) - [Common Contoure Microwave Problems](/blog/contoure-microwave-problems) - [Common CONTOURE Refrigerator Problems](/blog/contoure-refrigerator-problems) - [CONTOURE Washer: Abnormal Noise or Vibration](/blog/contoure-washer-abnormal-noise)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
