What you are actually seeing
- Cubes fused into a single mass in the bin
- Water on the floor near the cabinet along with the ice complaint
- No ice at all and a dry mould
- Not this fault: No ice in a cabinet that has no ice maker fitted
Ranked causes on a Comptree Inc refrigerator
- Fill tube frozen — Ranked here because: the compressor cabinets in the range use the same short rear drain as every other compact
- Freezer not cold enough for the harvest to run — Ranked here because: the temperature control is a discrete part with a decisive test rather than a judgement call
- Water supply closed, kinked or at low pressure — Ranked here because: importer cabinets carry the tightest clearance requirements in the compact class and are the most likely to be built in without any
- Ice maker switched off or the feeler arm lifted — Ranked here because: how the machine is loaded and dosed changes its behaviour more than most owners expect
- Water filter past its life or not seated — Ranked here because: a restriction builds gradually, so performance falls off long before anything stops
- Bin, ejector or bail arm jammed by fused ice — Ranked here because: the ice path is the busiest mechanism in the cabinet and the one with the most ways to stall
What to check, and in what order
- Empty the bin and look at the fill tube outlet at the back of the freezer for a plug of ice
- Empty the bin completely, check for a wedged cube at the ejector and refit the bin fully
- Confirm the ice maker is switched on and the feeler arm is down and free to move
- Put a thermometer in the freezer and read it after an hour
Steps you can safely do yourself
- Confirm the ice maker is switched on and the feeler arm is down and free to move — Tools: none — Estimated time: a couple of minutes
- Put a thermometer in the freezer and read it after an hour — Tools: appliance thermometer — Estimated time: about an hour
- Dispense water for ten seconds and judge the flow, or check the mould for a recent fill — Tools: measuring jug — Estimated time: a few minutes
- Change the water filter and purge several litres through the dispenser — Tools: replacement filter — Estimated time: about a quarter of an hour
Safety
Safety
unplug-before-service freezer-0f
When to call a technician
the mould fills and freezes but the harvest never turns, which is a module replacement the inlet valve or the supply line needs work behind the cabinet the freezer will not reach its temperature, since that is a cooling fault and not an ice one
Nearest pages
What this page does not cover
Not this fault: the family pages that separate the compressor cabinets from the thermoelectric ones Not this fault: model-specific pages once a model number is known
Links: - [Common Comptree Inc Refrigerator Problems](/blog/comptree-inc-refrigerator-problems) - [GE Refrigerator: Ice Maker Fault](/blog/ge-refrigerator-ice-production) - [GE Refrigerator: Controls, Display or Error Code](/blog/ge-refrigerator-control-fault) - [Comptree Inc Refrigerator: Abnormal Noise or Vibration](/blog/comptree-inc-refrigerator-abnormal-noise)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
