What you are actually seeing
- The door hits a shelf, a bin or a drawer as it closes
- The door sags visibly compared to the other one
- Not this fault: Frost inside the freezer but a door that seals perfectly
Ranked causes on a Comptree Inc refrigerator
- Gasket or sealing face fouled with food, syrup or ice — Ranked here because: the compressor cabinets in the range use the same short rear drain as every other compact
- Cabinet not tilted slightly back or not level side to side — Ranked here because: importer cabinets carry the tightest clearance requirements in the compact class and are the most likely to be built in without any
- A shelf, bin or item holding the door open — Ranked here because: how the machine is loaded and dosed changes its behaviour more than most owners expect
- Latch and hinge shaken loose in transit — Ranked here because: movement loosens fasteners and joints that would never move in a fixed installation
- Gasket taken a permanent set or gone hard — Ranked here because: the gaskets used across this range are light-duty and are the cheapest fault to rule out
What to check, and in what order
- Wash the gasket and the frame it meets with warm water and dry both
- Close the door slowly and watch for the first point of contact with a shelf, a bin or an item
- Check the hinge fasteners for tightness and look at the gap along the door edge top and bottom
- Close the door on a strip of paper at eight points around the frame and pull each strip out
Steps you can safely do yourself
- Check the hinge fasteners for tightness and look at the gap along the door edge top and bottom — Tools: nut driver or hex key set — Estimated time: about a quarter of an hour
- Close the door on a strip of paper at eight points around the frame and pull each strip out — Tools: sheet of paper — Estimated time: a few minutes
- Open the door an inch and let go — Tools: none — Estimated time: a minute
- Put a level on the top of the cabinet front to back and side to side and adjust the feet — Tools: spirit level, adjustable spanner — Estimated time: about a quarter of an hour
Safety
Safety
unplug-before-service
When to call a technician
the gasket is torn or has lost its magnetic strip and needs a matched replacement the door has dropped and the hinge itself is worn rather than merely loose the cabinet is failing to hold a food-safe temperature because of the door
Nearest pages
What this page does not cover
Not this fault: the family pages that separate the compressor cabinets from the thermoelectric ones Not this fault: model-specific pages once a model number is known
Links: - [Common Comptree Inc Refrigerator Problems](/blog/comptree-inc-refrigerator-problems) - [GE Refrigerator: Ice Maker Fault](/blog/ge-refrigerator-ice-production) - [GE Refrigerator: Controls, Display or Error Code](/blog/ge-refrigerator-control-fault) - [Comptree Inc Refrigerator: Abnormal Noise or Vibration](/blog/comptree-inc-refrigerator-abnormal-noise)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
