What this usually is
Water left in the drum means the machine tried to drain and could not, which is a different fault from one that never tried. Work the water path from the drum outward and the blockage typically shows itself. On this kind of cabinet the plate names an exporter, not a design house, so the wear pattern follows the contract platform and not the badge.
Symptoms worth separating
- The pump is audible but nothing moves — A running pump with no flow is the signature of a blocked impeller or a blocked hose.
- A smell of stale water when the door opens — Water that has been standing in the sump between cycles, which typically accompanies a slow drain.
- The cycle stops and the machine waits with a fault shown — Most controls watch for the water level dropping and stop when it does not.
- NEAR MISS — water appears on the floor instead of in the drum — That is a leak, and the water-leak page covers where it comes from.
The ranking that matters
- Drain hose kinked, trapped or pushed too far into the standpipe — Ranked first: A hose squashed behind the machine when it was last pushed back restricts flow with no part having failed. It sits at the top here since the plate names an exporter, not a design house, so the wear pattern follows the contract platform and not the badge.
- Pump filter blocked with lint, coins or hair — Second: The filter is the single most common cause of a no-drain fault on any front-loading machine, and it is the only part of the drain path designed to be opened by hand.
- Pump impeller jammed by a foreign object — Third: The impeller is visible once the filter is out on most machines, and turning it by hand tells you right away whether it is free.
Working through it
- Watch a short empty cycle from start to finish — One observed cycle with a torch is worth an hour of description, and it typically names the stage at fault.
- Turn the pump impeller by hand once the filter is out — A free impeller with no flow means a hose blockage; a locked impeller is the answer in itself.
- Run a sink beside the machine and watch it empty — A slow sink points to the household waste pipe instead of at anything inside the appliance.
What an owner can safely do
- Detach and flush the drain hose — Have a bucket ready, release the hose at the standpipe, and run water through it until it flows freely.
Tools: bucket, pliersAbout 30 min
- Free the impeller and check it spins — With the filter out and the machine unplugged, turn the impeller with a finger; remove anything wound around it.
Tools: gloves, torchAbout 10 min
- Clean the filter and its housing — Rinse the filter, clear the housing by hand and check the seal is intact before refitting it squarely.
Tools: gloves, brushAbout 15 min
- STOP before any electrical testing — Hand over here: the remaining tests need an instrument and an isolated appliance.
Before you open anything
Safety
Unplug the appliance or switch off its breaker, close the water supply, and let the pressure out of the hoses before opening anything. A stored charge survives the power going off, and a live hose turns a small repair into a flooded floor. If the floor is already wet, deal with the breaker before you step in it.
The line between fix and call
Call if the machine has flooded the floor while trying to drain, since standing water and mains wiring in the same cabinet is not a fault to leave running. What remains is electrical, and it is measured instead of looked at. If the appliance is within its warranty, call the dealer before opening anything at all: the cover typically ends at the first panel screw.
Similar pages
Generalized information
The page is deliberately family-agnostic: one Cixi Feilong International Trading Co., Ltd. washing machine can share nothing with the next but the badge. The guidance here is generalized across every Cixi Feilong International Trading Co., Ltd. washing machine family; where a page exists for a particular family or model, that page supersedes this one and is linked below. The family- and model-specific pages linked here do, and where one covers your unit it is the better starting point. It does not address units still inside a dealer warranty, where opening a panel yourself can end the cover.
Adjacent pages
- Cixi Feilong International Trading Co., Ltd. Washer: Electrical Fault, Tripping or Burning Smell
- Cixi Feilong International Trading Co., Ltd. Washer: Smells or Mould
- Cixi Feilong International Trading Co., Ltd. Washer: Abnormal Noise or Vibration
- Cixi Feilong International Trading Co., Ltd. Washer: Water Leak
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
