Start here, for CTW models
Most alarming noises from an Avanti CTW washer come from foreign objects and installation rather than from failure. A coin in the outer tub rattles on every turn, a machine on three feet walks, and a pump with a button in it grinds. All three are owner-findable.
What owners describe
- The machine walks across the floor during spin — On CTW models, levelling, transit bolts still fitted, or a floor that flexes — all of which read as noise.
- The machine moves across the floor during the spin — On every CTW model in the table, feet not adjusted, a slippery floor, or a load that will not distribute.
- A hard knock once per revolution at low speed — Looking at CTW models specifically, something loose in the drum, or a load that has gathered into one lump on one side.
- A knocking at the start of every spin, then quiet — On every CTW model in the table, the load redistributing, which is normal, or the suspension letting the tub touch the cabinet, which is not.
- A squeal or rumble that rises with drum speed — Across the CTW line, speed-linked noise is the one class that usually does mean a part.
- NEAR MISS — noise plus water on the floor — A walking machine strains its hoses. Read the water-leak page for your model line, because the leak is the urgent half.
Ranked causes on the CTW line
- An unbalanced load — First, because it is the most common by a wide margin and it needs nothing but a rearranged drum.
- A machine not level on all four feet — Ranked second because it is created at installation and by every move, and because a spanner fixes it. It keeps that place on the CTW line.
- Debris in the pump housing — Grinding at the drain step, with everything else normal, is the pump chewing on something.
- A failing drum bearing or a worn belt — It comes last because everything cheaper imitates it, and because bearing work is a major repair on most machines. The same order applies across the CTW family.
The order to work in
- Open the door and redistribute the load by hand — Where CTW models are concerned, if the spin then runs quietly, the fault was the load and nothing needs repairing.
- Turn the empty drum slowly by hand and listen — On this family, a rattle or a scrape as it turns points to an object between drum and tub, or a bearing.
- Feel right round the drum and the seal folds by hand — On CTW models, do it with the machine isolated and turn the drum slowly by hand while you feel.
- Check behind the machine for transit bolts or packing — A machine still bolted for transport cannot isolate its own drum.
Read this before you start
Safety
Unplug the washer before you reach into the drum or open the filter — a capacitor can hold a charge after the power is off, and a drum that starts with a hand inside it causes real injury. Never run the machine with a panel off to locate a noise. Leave the door latch and lid proof circuits exactly as built.
Models in the CTW family
Reference| Model number | Family key |
|---|---|
| CTW10V0W | avanti:washer:ctw |
| CTW14X0W-IS | avanti:washer:ctw |
| CTW84X0W-IS | avanti:washer:ctw |
When to hand it over
Call once the drum and the seal folds are clear, the transit bolts are out, the machine is level with every foot loaded, and a grinding or screeching noise under spin is still there. What remains is a bearing, a belt or a suspension component, and each means the machine comes apart.
More CTW pages
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
