The short answer
An ice complaint on the FF family splits at the first question: whether the model in front of you was built with an automatic ice maker at all, because the two versions of this fault have almost nothing in common. Ice is the one fault where the machine has to do several unrelated things in sequence, so the useful question is not what has failed but which step stopped.
What you observe on these models
- No ice at all, on a model that used to make it — Complete stoppage points at supply or at the switch rather than at the cold, because a compartment that has gone warm usually produces bad ice before it produces none.
- A solid bridge of ice across the storage bin — Cubes that have fused together have melted and refrozen, which means the compartment has been swinging above and below freezing rather than sitting steady.
- Trays that will not freeze through overnight — A tray takes longer than people expect, but a full night with no solid result means the compartment is not holding a low enough temperature.
- NEAR MISS - no ice and nothing else is cold either — When the whole cabinet is warm, ice is a symptom rather than the fault, and the cooling failure page for this family is the right place to start.
Causes, most likely first on this platform
- A freezer running above where ice is made — Ice is nothing more than water held below freezing long enough, so every other cause on this page sits downstream of temperature. A compartment at 0 degrees Fahrenheit (minus 18 degrees Celsius) or below makes ice; one a few degrees warmer makes it slowly, hollow, or not at all. Across a group this wide fitment is the least predictable thing about it, so temperature - which applies to every entry - leads instead.
- Supply line, shutoff and fill valve — Second on this platform. Where a model is plumbed, the supply remains worth checking, particularly after the unit has been moved, because a kinked line behind a cabinet is invisible until it is pulled out.
- The model simply does not have one — Third here. Where a model was never fitted with an ice maker, the fault is not a fault: the ice being complained about is frost, and it is driven by warm air getting in.
- A control that says stop — Fourth. It stays worth a glance at any point: an arm resting up or a switch left off produces a total stoppage with nothing wrong at all.
- Ice blocking the thing that makes ice — Last. A jam is worth clearing before condemning anything, and it is usually the visible consequence of a temperature swing rather than a fault in its own right.
Check in this order, and why
- Establish whether this model has an ice maker at all — Look for a mould, a bail arm and a fill tube rather than for a badge. If none of those are there, the rest of this page collapses into a temperature and sealing question. With 54 entries on 17 bases in the table below, this check is one of the few that means the same thing across all of them.
- Check the door is closing and the seal is intact — Warm humid air reaching a freezing compartment makes frost, softens ice and bridges cubes together, and it does all three before it makes the cabinet feel warm.
- Pull the cabinet out and follow the supply line — Where the model is plumbed, look for a shutoff that has been nudged, a kink behind the unit and a line that has been crushed against the wall. This is the check a move most often makes necessary.
Before you open anything
Safety
Isolate the cabinet at the plug or the breaker before a panel comes off, and never put a hand into a mechanism that is still live - an ice maker harvests on its own schedule, not yours. Where the model is plumbed, close the water shutoff before disturbing any fitting, and use warm water rather than a tool on any ice you need to clear.
Models in the FF family
Reference| Model number | Family key |
|---|---|
| FF1010D0W | avanti:refrigerator:ff |
| FF1011D1B | avanti:refrigerator:ff |
| FF1013D3S | avanti:refrigerator:ff |
| FF104H0W | avanti:refrigerator:ff |
| FF104H3S | avanti:refrigerator:ff |
| FF10B*** | avanti:refrigerator:ff |
| FF10B0W | avanti:refrigerator:ff |
| FF10B1B | avanti:refrigerator:ff |
| FF10B3S | avanti:refrigerator:ff |
| FF116B0W | avanti:refrigerator:ff |
| FF116D0W | avanti:refrigerator:ff |
| FF120WH | avanti:refrigerator:ff |
| FF138G0W | avanti:refrigerator:ff |
| FF138G0W-1 | avanti:refrigerator:ff |
| FF138G1B-1 | avanti:refrigerator:ff |
| FF138G3S | avanti:refrigerator:ff |
| FF138G3S-1 | avanti:refrigerator:ff |
| FF145H0W | avanti:refrigerator:ff |
| FF145H3S | avanti:refrigerator:ff |
| FF14D0W-4 | avanti:refrigerator:ff |
| FF14D3S-4 | avanti:refrigerator:ff |
| FF14V0W | avanti:refrigerator:ff |
| FF14V1B | avanti:refrigerator:ff |
| FF14V3S | avanti:refrigerator:ff |
| FF15X0W | avanti:refrigerator:ff |
| FF15X1B | avanti:refrigerator:ff |
| FF15X3S | avanti:refrigerator:ff |
| FF18B0W | avanti:refrigerator:ff |
| FF18B1B | avanti:refrigerator:ff |
| FF18B3S | avanti:refrigerator:ff |
| FF18D0W | avanti:refrigerator:ff |
| FF18D0W-2 | avanti:refrigerator:ff |
| FF18D0W-4 | avanti:refrigerator:ff |
| FF18D1B | avanti:refrigerator:ff |
| FF18D1B-4 | avanti:refrigerator:ff |
| FF18D3S | avanti:refrigerator:ff |
| FF18D3S-2 | avanti:refrigerator:ff |
| FF18D3S-4 | avanti:refrigerator:ff |
| FF18F0W | avanti:refrigerator:ff |
| FF18F1B | avanti:refrigerator:ff |
| FF18F3S | avanti:refrigerator:ff |
| FF18H** | avanti:refrigerator:ff |
| FF18H0W | avanti:refrigerator:ff |
| FF18H1B | avanti:refrigerator:ff |
| FF18H3S | avanti:refrigerator:ff |
| FF45006W | avanti:refrigerator:ff |
| FF45016PS | avanti:refrigerator:ff |
| FF4D15H3S | avanti:refrigerator:ff |
| FF7B** | avanti:refrigerator:ff |
| FF7B0W | avanti:refrigerator:ff |
| FF7B3S | avanti:refrigerator:ff |
| FF99D0W | avanti:refrigerator:ff |
| FF99D1B | avanti:refrigerator:ff |
| FF99D3S | avanti:refrigerator:ff |
When to call a technician
Bring someone in once the free checks are clean and the mechanism still will not cycle, because the remaining causes need a meter and a panel off. Do not wait at all if the cabinet has stopped holding temperature more generally, because at that point ice is the least of it and the food is the priority.
Other faults covered for these models
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.