The short answer
On the FFFD family the phrase no ice covers two unrelated faults - a mechanism that has stopped cycling, and frost appearing on a cabinet that was never fitted to make ice. Not every model catalogued in this family is fitted with an automatic ice maker, and that is the first fork on this page: where there is no ice maker, the same complaint is nearly always about frost forming where it should not or about trays that will not freeze.
What you observe on these models
- Trays that will not freeze through overnight — A tray takes longer than people expect, but a full night with no solid result means the compartment is not holding a low enough temperature.
- Water arriving but never freezing into shape — Where a model fills and then fails to release, the water is reaching the mould and the cold is not finishing the job in the time the cycle allows.
- Ice arriving slowly, or hollow and small — Partial production is a temperature or a water-volume complaint. The mechanism is working; it is being given either too little time or too little water.
- NEAR MISS - no ice and nothing else is cold either — When the whole cabinet is warm, ice is a symptom rather than the fault, and the cooling failure page for this family is the right place to start.
Causes, most likely first on this platform
- A freezer running above where ice is made — Ice is nothing more than water held below freezing long enough, so every other cause on this page sits downstream of temperature. A compartment at 0 degrees Fahrenheit (minus 18 degrees Celsius) or below makes ice; one a few degrees warmer makes it slowly, hollow, or not at all. A group built on several distinct bases will not be fitted uniformly, so establishing what your own model actually has comes before any diagnosis.
- The ice maker being switched off without anyone meaning to — Second on this platform. Worth a glance at any point in the process: an arm resting up or a control left off gives a total stoppage with nothing whatever wrong.
- Ice blocking the thing that makes ice — Third here. A jam is worth clearing before condemning anything, and it is usually the visible consequence of a temperature swing rather than a fault in its own right.
- Supply line, shutoff and fill valve — Fourth. Where a model is plumbed, the supply remains worth checking, particularly after the unit has been moved, because a kinked line behind a cabinet is invisible until it is pulled out.
- The model simply does not have one — Last. Where a model never had an ice maker, there is no fault to find: the ice being complained about is frost, and warm air getting in is what makes it.
Check in this order, and why
- Pull the cabinet out and follow the supply line — Where the model is plumbed, look for a shutoff that has been nudged, a kink behind the unit and a line that has been crushed against the wall. This is the check a move most often makes necessary. The 2 entries below sit on 2 different bases, so confirm your own code before carrying a neighbour's result across.
- Look for a jam before condemning the mechanism — A wedged cube or an iced fill tube stops the cycle in place. Clear it with warm water rather than a tool, and watch whether it returns, because a jam that returns is a temperature story.
- Put a thermometer in the freezing compartment — Give it several hours undisturbed. Anything above 0 degrees Fahrenheit (minus 18 degrees Celsius) explains slow, hollow or absent ice on its own, and explains it before any part does.
Before you open anything
Safety
Unplug the appliance or switch off its breaker before removing any panel or working near the ice mechanism, and remember a capacitor can hold a charge after the power is off. Clear ice with warm water and patience rather than with a screwdriver or a knife: the tubing and the mould behind the frost puncture easily. Never wedge a door switch open to watch a cycle run.
Models in the FFFD family
Reference| Model number | Family key |
|---|---|
| FFFD150H3S | avanti:refrigerator:fffd |
| FFFD22IWR3S | avanti:refrigerator:fffd |
When to call a technician
The line here is water and panels. Setting the control, clearing a jam, emptying a packed bin and straightening a line are all owner work; a fill valve, a module or a thermostat is not. Go straight to a call where a plumbed connection is wet, where a breaker trips, or where the compartment will not get cold no matter what the dial says.
Other faults covered for these models
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
