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Samsung·Washermedium severity
Samsung Error Code HE
Water temperature error
Common Causes
- 1Hoses reversed
- 2Water valve issue
- 3Heater failure
Step-by-Step Troubleshooting
- 1
Verify the hot and cold water supply hoses are connected to the correct inlets — hot (red mark) to hot, cold (blue mark) to cold. Reversed hoses are the most common cause
- 2
Turn on the hot water faucet nearest to the washer and check that hot water arrives within 30 seconds. A water heater set too low or a long pipe run can cause HE codes
- 3
For Samsung washers with internal heaters (HE2 sub-code): access the heater by removing the rear or bottom panel. Test the heater element with a multimeter — it should read 12-25 ohms. Open circuit means the heater is burned out
- 4
Check the thermistor (temperature sensor) near the heater — it should read approximately 10 k-ohm at room temperature. A faulty thermistor gives the board false temperature data
Pro Diagnostic Tip
HE1 means water is not heating; HE2 means water is overheating. HE2 is more urgent — an overheating heater can damage clothing and warp the plastic tub. If you see HE2, inspect the heater element for calcium scale buildup that causes hot spots.
You Might Also Notice
- •Clothes not getting clean (cold water only)
- •Steam or excessive heat during cycle
- •Cycle times extending significantly (machine waiting for target temperature)
Parts, Cost & Difficulty
Repair Difficulty
Moderate — Some Experience NeededEstimated Repair Cost
$125–$300
Parts + labor. Free diagnosis with repair.
Parts That May Need Replacement
Water inlet valve assembly (Samsung DC62-00142G) if not opening on hot sideHeater element (Samsung DC47-00019A) for models with internal heatersThermistor (Samsung DC32-00007A) if sensor is faulty
Do You Have the Right Tools?
Bearing puller set ($120), drum spider wrench ($85), multimeter ($85), and diagnostic software. Our technician arrives with $15K+ in professional tools — your diagnostic is free.
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What This Repair Involves
Here's what a professional technician does to resolve this issue:
Check hot/cold hose connections
This repair requires bearing pullers, drum spider wrenches, and diagnostic software for control board calibration. Most homeowners find it safer and more cost-effective to have a licensed technician handle it.
Safety First — Know the Risks
High-voltage components and pressurized water lines create flood and shock risk. A single loose fitting can cause thousands in water damage. Our techs are licensed and insured — let them handle the risk.
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Ready to Get This Fixed?
Don't let error code HE disrupt your day. A professional diagnosis takes about 30 minutes — and it's free when you proceed with the repair.
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Frequently Asked Questions
What does Samsung error code HE mean?
Samsung error code HE indicates: Water temperature error. This is a medium-severity issue affecting your washer.
How do I fix Samsung error code HE?
Verify the hot and cold water supply hoses are connected to the correct inlets — hot (red mark) to hot, cold (blue mark) to cold. Reversed hoses are the most common cause Then, Turn on the hot water faucet nearest to the washer and check that hot water arrives within 30 seconds. A water heater set too low or a long pipe run can cause HE codes Then, For Samsung washers with internal heaters (HE2 sub-code): access the heater by removing the rear or bottom panel. Test the heater element with a multimeter — it should read 12-25 ohms. Open circuit means the heater is burned out There are 1 more steps — see the full troubleshooting guide above. If these steps don't resolve the error, contact a professional.
How do I know if my washer has error HE?
Besides the error code on the display, common signs include: Clothes not getting clean (cold water only); Steam or excessive heat during cycle; Cycle times extending significantly (machine waiting for target temperature). If you notice any of these symptoms, check your washer's display panel for error code HE.
How much does it cost to fix Samsung HE?
Repair costs for Samsung HE typically range from $125 to $300 depending on the specific cause and parts needed. EasyBear offers free diagnosis when you proceed with the repair. Call (415) 795-7300 for a same-day appointment.