The short answer
The Criterion HS family is the widest Criterion refrigerator line in this set: several cabinets appear twice in the matrix below, once per build variant, and the last rows carry no paired inner designation. Two faults dominate — a defrost drain that ices up, and doors that stop sealing evenly once a part has been carried over from the other build.
What you observe
- Water under the drawers or ice on the freezer floor — A defrost drain that has iced up: see the water leak page for this family.
- Cabinet running but not holding temperature — Airflow, a stalled defrost or an uneven door seal: see the cooling failure page.
- Buzzing, rattling or a hum through the cabinetry — A fan touching frost or unseated door hardware: see the noise page.
- No ice, hollow cubes, or a maker never connected — See the ice maker page, which starts by confirming what your build has fitted.
Causes, most likely first on this family
- Defrost drain blockage — The most frequent call here and on the brand. No sampled share exists for these models, so this order is a field ranking, not a measurement.
- Door sealing and door hardware — Unusually high here because several cabinets exist in two builds and door parts get swapped between them.
- Evaporator and condenser airflow — Frost on the coil and dust at the base, in that order.
- Ice maker water path — Frozen fill tubes and unconnected supplies, ahead of module failures.
Models in the HS family
Reference| Model number | Family key |
|---|---|
| HS-188CN(UR-BD146-DQ)-F | criterion:refrigerator:hs |
| HS-188CN(UR-BD146-DQ)-R | criterion:refrigerator:hs |
| HS-262CN(UR-BD202-DQ)-F | criterion:refrigerator:hs |
| HS-262CN(UR-BD202-DQ)-R | criterion:refrigerator:hs |
| HS-386CN(UR-BD300-DQ)-F | criterion:refrigerator:hs |
| HS-386CN(UR-BD300-DQ)-R | criterion:refrigerator:hs |
| HS-507FWENDT | criterion:refrigerator:hs |
| HS-507FWENDT-R | criterion:refrigerator:hs |
Problem classes on this family, in field order — Qualitative ordering only. No sampled fault data exists for this family, so no share and no denominator can be given.
General guidance| Problem class | Relative frequency here | Where it is covered |
|---|---|---|
| Defrost drain and leaks | most common | water leak page |
| Cooling and airflow | common | cooling failure page |
| Noise and vibration | less common | noise page |
| Ice maker | least common | ice maker page |
When to call a technician
Drain clearing, seal testing and levelling are owner work across this family. Call a technician for anything behind the freezer rear panel, for a seal that will not grip evenly, and for a cabinet where both compartments warm together. Call at once for oil at the compressor.
Nearest pages of this class
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