What you are actually seeing
- Water on the floor at the front of the cabinet
- Water on the floor at the back of the cabinet
- Not this fault: Water appearing near a dishwasher or a sink as well
Ranked causes on a Commercial Cool refrigerator
- Defrost drain tube blocked or frozen — Ranked here because: many of these cabinets defrost by cycling the cold plate rather than by a timed heater, so frost management is an owner responsibility and a first suspect
- Frost melting from a manual-defrost cold plate — Ranked here because: a compact cabinet has so little thermal mass that loading and door habits change its behaviour more than they would on a full-size machine
- Water supply line, connection or shut-off leaking — Ranked here because: these units get slid into tight alcoves and under counters with no clearance, which is the single most common installation error on the platform
- Drain pan cracked, dislodged or overflowing — Ranked here because: this is a wear part with a service life rather than a component that fails at random
What to check, and in what order
- If there is a water connection, close the shut-off valve and watch the floor for a day
- Find the drain outlet in the trough at the bottom of the evaporator area and flush it with warm water from a turkey baster
- Unplug the cabinet, pull it out and look at the drain pan under the compressor
Steps you can safely do yourself
- Unplug the cabinet, pull it out and look at the drain pan under the compressor — Tools: flashlight — Estimated time: about ten minutes
- Put a level on the cabinet front to back and set it slightly higher at the front — Tools: spirit level, adjustable spanner — Estimated time: about a quarter of an hour
- Dry the floor completely, then look at where the water reappears — front, back or inside — Tools: towels — Estimated time: about ten minutes, then a wait
- Take out the bottom drawers and look under them for standing water or a sheet of ice — Tools: none — Estimated time: a few minutes
Safety
Safety
unplug-before-service branch-circuit-15-20a
When to call a technician
the leak is at a pressurised supply fitting, because a weeping fitting becomes a burst one the drain will not clear from the inside and the evaporator panel has to come off the drain pan is cracked or the leak is somewhere in the sealed area
Nearest pages
What this page does not cover
Not this fault: the family-specific pages for the cube, two-door and beverage lines Not this fault: model-specific pages once a model number is known
Links: - [Common Commercial Cool Refrigerator Problems](/blog/commercial-cool-refrigerator-problems-3) - [Common Commercial Cool Refrigerator Problems](/blog/commercial-cool-refrigerator-problems-4) - [GE Refrigerator: Ice Maker Fault](/blog/ge-refrigerator-ice-production) - [COMMERCIAL COOL Refrigerator: Water Leak](/blog/commercial-cool-refrigerator-water-leak-2)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
