What this appliance is like to own
Most Cixi Feilong International Trading Co., Ltd. washer complaints are drainage, leaks and the door lock, in that order. The point of this page is identification: the detail lives one level down. It is worth knowing that the name on the plate is the trading company that shipped the unit, and the platform underneath is a standard contract-built design.
What owners actually report
- Will not drain, or drains slowly — The pump can be heard running while nothing moves, which is the signature of a blocked filter or hose. The ranked causes and the checking order are on cixi-feilong-international-trading-co-ltd-washer-drainage-failure.
- Will not start at all — The programme starts and stops within a minute, which typically means no water is arriving. The page that handles it properly is cixi-feilong-international-trading-co-ltd-washer-wont-start.
- Door seal leaking, smelling or torn — The door has to be pushed hard to latch, which loads the seal unevenly and wears it early. Follow cixi-feilong-international-trading-co-ltd-washer-door-seal for what to look at, and in what order.
- Water on the floor — A slow drip behind the machine that never reaches the front is nearly always a supply fitting. Follow cixi-feilong-international-trading-co-ltd-washer-water-leak for what to look at, and in what order.
- Stops mid-cycle or runs far too long — The timer stops counting while the machine waits for water in, water out, or a temperature it cannot reach. The page that handles it properly is cixi-feilong-international-trading-co-ltd-washer-cycle-fault.
- Noisy, or moving across the floor — Metallic rattling during the wash is typically a coin or a wire that has worked through the drum. The page that handles it properly is cixi-feilong-international-trading-co-ltd-washer-abnormal-noise.
- Smells from the drum or the seal — A musty smell strongest at the door, from residue in a fold that never dries. Covered in full on the Cixi Feilong International Trading Co., Ltd. Washer: Smells or Mould page (cixi-feilong-international-trading-co-ltd-washer-smell-mold).
- Washing cold — Hot programmes stall while cold ones finish, which points squarely at heating. Everything below the surface of this one lives on cixi-feilong-international-trading-co-ltd-washer-heating-failure.
- Washing not coming out clean — Only heavy or bulky items come out poorly, which is a loading question. Covered in full on the Cixi Feilong International Trading Co., Ltd. Washer: Does Not Clean or Dry page (cixi-feilong-international-trading-co-ltd-washer-cleaning-performance).
- Fault codes and unresponsive controls — The panel lights but ignores every button, which is typically a child lock. Covered in full on the Cixi Feilong International Trading Co., Ltd. Washer: Controls, Display or Error Code page (cixi-feilong-international-trading-co-ltd-washer-control-fault).
- Tripping a breaker, burning smell or a tingle — A tingle from the casing is never acceptable and the machine goes out of use immediately. See cixi-feilong-international-trading-co-ltd-washer-electrical-safety for the diagnostic sequence behind this one.
The problem classes, most frequent first
- Will not drain, or drains slowly — Leads the list here: Water stands in the drum at the end of the cycle and the machine refuses to spin. It leads here partly because the name on the plate is the trading company that shipped the unit, and the platform underneath is a standard contract-built design.
- Will not start at all — Next most reported: No lights points at the socket; lights with no action points at the door, the tap or a lock.
- Door seal leaking, smelling or torn — Third by frequency: Black speckling in the fold, which is mould feeding on residue from cool washing.
- Water on the floor — Fourth: A slow drip behind the machine that never reaches the front is nearly always a supply fitting.
- Stops mid-cycle or runs far too long — Fifth: The timer stops counting while the machine waits for water in, water out, or a temperature it cannot reach.
Problem classes in rank order
General guidance| Problem class | Rank on this brand | Basis |
|---|---|---|
| Will not drain, or drains slowly | first | ordinal judgement; no counted sample |
| Will not start at all | second | ordinal judgement; no counted sample |
| Door seal leaking, smelling or torn | third | ordinal judgement; no counted sample |
| Water on the floor | fourth | ordinal judgement; no counted sample |
| Stops mid-cycle or runs far too long | fifth | ordinal judgement; no counted sample |
| Noisy, or moving across the floor | sixth | ordinal judgement; no counted sample |
| Smells from the drum or the seal | seventh | ordinal judgement; no counted sample |
| Washing cold | eighth | ordinal judgement; no counted sample |
| Washing not coming out clean | ninth | ordinal judgement; no counted sample |
| Fault codes and unresponsive controls | tenth | ordinal judgement; no counted sample |
| Tripping a breaker, burning smell or a tingle | eleventh | ordinal judgement; no counted sample |
Based on: rank order without a counted sample behind it
Which of these are owner-fixable
Book a visit where two homeowner-side fixes have each worked briefly, because something upstream is driving the problem. If the part that is probably needed costs a serious fraction of a replacement, get the cause named in writing before agreeing to anything.
Before you start on any of these
Safety
The sequence matters: unplug or trip the breaker, close the supply taps, drain what is left in the hoses, and only then open anything. A stored charge outlives the power switch; a pressurised line outlives your patience. Never work inside the unit with the supply open.
Scope of this page
This page is written for Cixi Feilong International Trading Co., Ltd. washing machines as a class, not for one family or one model line. The guidance here is generalized across every Cixi Feilong International Trading Co., Ltd. washing machine family; where a page exists for a particular family or model, that page supersedes this one and is linked below. Nothing here should be read as the service procedure for a specific chassis. It also does not cover installation faults that look like appliance faults, which are handled on the pages for the problem they imitate.
The page for each problem
- Cixi Feilong International Trading Co., Ltd. Washer: Will Not Drain
- Cixi Feilong International Trading Co., Ltd. Washer: Will Not Start
- Cixi Feilong International Trading Co., Ltd. Washer: Door Seal, Gasket and Condensation
- Cixi Feilong International Trading Co., Ltd. Washer: Water Leak
- Cixi Feilong International Trading Co., Ltd. Washer: Cycle Stops, Stalls or Will Not Finish
- Cixi Feilong International Trading Co., Ltd. Washer: Abnormal Noise or Vibration
- Cixi Feilong International Trading Co., Ltd. Washer: Smells or Mould
- Cixi Feilong International Trading Co., Ltd. Washer: Not Heating
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
