The short answer
A Caf CCR ice maker fails in a pattern: water arrives or it does not, and the mould harvests or it does not. The matrix below carries a single model tag, so there is no revision fork to work around on this family: what holds for that tag holds for the line. Settling which half is broken takes one look into the mould and costs nothing, and it is the step the brand-generic article cannot put in the right order for a specific platform.
What you can observe on these models
- Water pools under the bin and refreezes — Overfill or a misaligned fill tube. It ends as a sheet of ice under the bin and a jammed auger.
- The bin is empty and the mould is dry — No water is arriving. Everything upstream — arm position, shutoff, filter, fill tube, valve — comes before any thought of the module.
- Cubes are small, hollow or crescent-shaped — Water is arriving but not enough of it. That is flow: a restricted filter, a partly closed shutoff or low supply pressure.
- The mould holds water that never releases — The fill worked and the harvest did not. Look at freezer temperature and at the module, in that order.
- NEAR MISS — no ice and no cooling either — If the freezer is not holding temperature, the ice maker is a symptom. Work the cooling page first; the ice returns when the cold does.
Causes, most likely first on this family
- Bail arm raised or the ice maker switched off — First because it costs one look and because a bin that was pushed back hard will lift the arm on its own.
- Filter past its life or an aftermarket cartridge that does not seat — Second, and the cause most likely when production changed right after a filter change.
- Frozen fill tube or an overfilled mould — Third: warm air from a dryer at a distance clears it in minutes, which makes it worth proving before anything is ordered.
- Freezer running warmer than the harvest point — Fourth, and the check that turns an ice complaint into a cooling one.
- Inlet valve or module failure — Last: these are the parts, and parts come after the free checks on every one of these models.
Check in this order, and why
- Empty the bin completely and look underneath — A sheet of ice under the bin jams the auger and stops delivery while production continues normally.
- Confirm water reaches the mould on a forced fill — Water arriving and then sitting unfrozen moves the whole fault to temperature rather than supply.
- Check the fill tube alignment — A tube nudged out of line overfills the mould edge and builds the plug that stops the next cycle.
- Compare cube size over a full day — Hollow cubes that stay hollow confirm restricted flow; normal cubes that stop confirm the harvest side.
Before you open anything
Safety
Unplug before touching the module or its harness — a capacitor can hold a charge after the power is off. A freezer holds food safely at 0 °F (−18 °C) or below; if this job is going to take a while, move the frozen contents out first rather than working with the door propped. Keep water away from the dispenser electrics when clearing a chute.
Models in the CCR family
Reference| Model number | Family key |
|---|---|
| CCR06BM*P*** | caf:refrigerator:ccr |
When to call a technician
Clearing ice, reseating a bin, changing a cartridge and opening a shutoff are yours. Call once a part has to be condemned — valve, module, thermostat or auger motor — because each of those needs the tag from the interior label and a test rather than a guess. Call urgently if you find water pooled under the cabinet rather than inside it.
Other faults covered for this family
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
