What the HE family is
The HE family is a small group of three models of this brand of refrigerators; the table below names every one of them. The table resolves to three distinct model stems, with the remaining differences carried in a trailing code.
What goes wrong, and where it is covered
- The cabinet runs but does not get cold — The compressor is audible and the food is still warm, often with the cabinet hot at the back. — Slug: black-decker-black-decker-refrigerator-he-refrigerator-cooling-failure
- Ice production has stopped or slowed — Ice has stopped or slowed while the food is still cold. — Slug: black-decker-black-decker-refrigerator-he-refrigerator-ice-production
- Water inside the cabinet or on the floor — A pool under the front, standing water under the bottom shelf, or a sheet of ice on the cabinet floor. — Slug: black-decker-black-decker-refrigerator-he-refrigerator-water-leak
Problem classes in frequency order
- The cabinet runs but does not get cold — First here: a compact cabinet has almost no margin at the condenser.
- Ice production has stopped or slowed — Ranked second. Every one of these cabinets makes condensate whenever it runs, and the path that water takes out is short, narrow and easy to block.
- Water inside the cabinet or on the floor — Third, and almost always the installation rather than a part.
Models in the HE family — The models this profile covers, as the product spine lists them.
Reference| Model number | Family key |
|---|---|
| HE-100 | black-decker:refrigerator:he |
| HE-150 | black-decker:refrigerator:he |
| HE-200 | black-decker:refrigerator:he |
Fault profile — Qualitative ranking of the problem classes on this family.
General guidance| Problem class | Where it ranks on this family | Owner-checkable first step |
|---|---|---|
| The cabinet runs but does not get cold | first | Clear the condenser grille and check the door seal grips |
| Ice production has stopped or slowed | second | Check the supply tap and the compartment temperature |
| Water inside the cabinet or on the floor | third | Find and clear the drain hole in the cabinet floor |
When to call
Almost every first check on this family is free: the setting, the load, the seal, the clearance, the grille, the drain hole and the level. What is not owner work is anything behind the rear cover, where the compressor, the start relay and the sealed system all sit together in a space a compact cabinet makes very tight.
Other families
SC
Sarah Chen
Lead Appliance Repair Technician · 12 years experience
EPA 608 UniversalNASTeC Certified
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
