The short answer
An ice complaint on the RMRS family splits at the first question: whether the model in front of you was built with an automatic ice maker at all, because the two versions of this fault have almost nothing in common. An ice complaint on a cabinet like this splits in two before any diagnosis starts, because some of the models in the table make ice automatically and some do not, and the two versions of the fault have almost nothing in common.
What you observe on these models
- A solid bridge of ice across the storage bin — Cubes that have fused together have melted and refrozen, which means the compartment has been swinging above and below freezing rather than sitting steady.
- No ice at all, on a model that used to make it — Complete stoppage points at supply or at the switch rather than at the cold, because a compartment that has gone warm usually produces bad ice before it produces none.
- Water arriving but never freezing into shape — Where a model fills and then fails to release, the water is reaching the mould and the cold is not finishing the job in the time the cycle allows.
- NEAR MISS - ice stopped and there is water on the floor — A supply line that has failed will stop the ice and wet the floor at the same time, and the water leak page covers that pairing properly.
Causes, most likely first on this platform
- A complaint about ice on a cabinet that never made it — A number of the entries catalogued here were never fitted with an automatic ice maker. On those, what reaches us as an ice fault is almost always frost forming where it should not, and that is a sealing and airflow question. Because every entry here sits on one base, what you find inside one of them you will find inside all of them, and whether there is an ice maker at all is the fork that decides the rest of the page.
- The bail arm or the on-off control — Second on this platform. It stays worth a glance at any point: an arm resting up or a switch left off produces a total stoppage with nothing wrong at all.
- The compartment is not cold enough — Third here. Temperature stays on the list even when the mechanism is clearly at fault, because a compartment running warm turns every other marginal cause into a visible one.
- A frozen fill tube or a jammed cube — Fourth. Clear a jam before condemning anything, and note that it is usually the visible consequence of a temperature swing rather than a fault of its own.
- Supply line, shutoff and fill valve — Last. Where a model is plumbed, the supply remains worth checking, particularly after the unit has been moved, because a kinked line behind a cabinet is invisible until it is pulled out.
Check in this order, and why
- Put a thermometer in the freezing compartment — Give it several hours undisturbed. Anything above 0 degrees Fahrenheit (minus 18 degrees Celsius) explains slow, hollow or absent ice on its own, and explains it before any part does. All 7 entries in the table below sit on one base, so what this check tells you holds for every one of them.
- Check the door is closing and the seal is intact — Warm humid air reaching a freezing compartment makes frost, softens ice and bridges cubes together, and it does all three before it makes the cabinet feel warm.
- Check the arm and the switch before anything else — A bail arm resting up or a control switched off costs nothing to find and accounts for a striking share of total stoppages, particularly after a clean or a defrost.
Before you open anything
Safety
Unplug the appliance or switch off its breaker before removing any panel or working near the ice mechanism, and remember a capacitor can hold a charge after the power is off. Clear ice with warm water and patience rather than with a screwdriver or a knife: the tubing and the mould behind the frost puncture easily. Never wedge a door switch open to watch a cycle run.
Models in the RMRS family
Reference| Model number | Family key |
|---|---|
| RMRS31X#**-IS | avanti:refrigerator:rmrs |
| RMRS31X** | avanti:refrigerator:rmrs |
| RMRS31X**-IS | avanti:refrigerator:rmrs |
| RMRS31X1B-IS | avanti:refrigerator:rmrs |
| RMRS31X5R-IS | avanti:refrigerator:rmrs |
| RMRS31X6BL-IS | avanti:refrigerator:rmrs |
| RMRS31X7G-IS | avanti:refrigerator:rmrs |
When to call a technician
Call when the compartment measures cold, the arm and the switch are set right, the supply is proven and the cycle still does not run, because everything left is behind a panel. Call sooner if the supply is leaking at a fitting, or if the compartment cannot hold temperature at all, since that second case is a cooling fault and it is the one that spoils food while you are looking at ice.
Other faults covered for these models
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
