The short answer
On the RMRC family the phrase no ice covers two unrelated faults - a mechanism that has stopped cycling, and frost appearing on a cabinet that was never fitted to make ice. Ice is the one fault where the machine has to do several unrelated things in sequence, so the useful question is not what has failed but which step stopped.
What you observe on these models
- A solid bridge of ice across the storage bin — Cubes that have fused together have melted and refrozen, which means the compartment has been swinging above and below freezing rather than sitting steady.
- A single large lump instead of separate cubes — That is a fill or a release fault rather than a freezing one, and on some models it is simply a mould that has been overfilled by a supply at high pressure.
- Trays that will not freeze through overnight — A tray takes longer than people expect, but a full night with no solid result means the compartment is not holding a low enough temperature.
- NEAR MISS - no ice and nothing else is cold either — When the whole cabinet is warm, ice is a symptom rather than the fault, and the cooling failure page for this family is the right place to start.
Causes, most likely first on this platform
- The model simply does not have one — A number of the entries catalogued here were never fitted with an automatic ice maker. On those, what reaches us as an ice fault is almost always frost forming where it should not, and that is a sealing and airflow question. Because every entry here sits on one base, what you find inside one of them you will find inside all of them, and whether there is an ice maker at all is the fork that decides the rest of the page.
- A control that says stop — Second on this platform. Worth a glance at any point in the process: an arm resting up or a control left off gives a total stoppage with nothing whatever wrong.
- Ice blocking the thing that makes ice — Third here. A jam is worth clearing before condemning anything, and it is usually the visible consequence of a temperature swing rather than a fault in its own right.
- A freezer running above where ice is made — Fourth. Temperature stays on the list even where the mechanism is plainly at fault, because a compartment running warm turns every other marginal cause into a visible one.
- What happens before the water reaches the mould — Last. Where the model is plumbed the supply is still worth proving, especially after a move, since a kinked line behind a cabinet stays invisible until the cabinet comes out.
Check in this order, and why
- Check the arm and the switch before anything else — A bail arm resting up or a control switched off costs nothing to find and accounts for a striking share of total stoppages, particularly after a clean or a defrost. All 5 entries in the table below sit on one base, so what this check tells you holds for every one of them.
- Establish whether this model has an ice maker at all — Look for a mould, a bail arm and a fill tube rather than for a badge. If none of those are there, the rest of this page collapses into a temperature and sealing question.
- Put a thermometer in the freezing compartment — Give it several hours undisturbed. Anything above 0 degrees Fahrenheit (minus 18 degrees Celsius) explains slow, hollow or absent ice on its own, and explains it before any part does.
Before you open anything
Safety
Power down at the plug or the breaker first, and give it a moment before reaching behind anything. Do not use a hairdryer or a heat gun inside the cabinet to shift ice; the liner deforms long before the ice goes. Do not defeat any interlock to keep the mechanism turning while you watch it.
Models in the RMRC family
Reference| Model number | Family key |
|---|---|
| RMRC17X** | avanti:refrigerator:rmrc |
| RMRC17X1B-IS | avanti:refrigerator:rmrc |
| RMRC17X5R-IS | avanti:refrigerator:rmrc |
| RMRC17X6BL-IS | avanti:refrigerator:rmrc |
| RMRC17X7G-IS | avanti:refrigerator:rmrc |
When to call a technician
Bring someone in once the free checks are clean and the mechanism still will not cycle, because the remaining causes need a meter and a panel off. Do not wait at all if the cabinet has stopped holding temperature more generally, because at that point ice is the least of it and the food is the priority.
Other faults covered for these models
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
