The short answer
Ice arriving slowly, hollow, fused into a block or not at all on the PDR family is a temperature story far more often than a mechanism story, and that is where this page starts. Not every model catalogued in this family is fitted with an automatic ice maker, and that is the first fork on this page: where there is no ice maker, the same complaint is nearly always about frost forming where it should not or about trays that will not freeze.
What you observe on these models
- Trays that will not freeze through overnight — A tray takes longer than people expect, but a full night with no solid result means the compartment is not holding a low enough temperature.
- Water arriving but never freezing into shape — Where a model fills and then fails to release, the water is reaching the mould and the cold is not finishing the job in the time the cycle allows.
- No ice at all, on a model that used to make it — Complete stoppage points at supply or at the switch rather than at the cold, because a compartment that has gone warm usually produces bad ice before it produces none.
- NEAR MISS - ice stopped and there is water on the floor — A supply line that has failed will stop the ice and wet the floor at the same time, and the water leak page covers that pairing properly.
Causes, most likely first on this platform
- A freezer running above where ice is made — Ice is nothing more than water held below freezing long enough, so every other cause on this page sits downstream of temperature. A compartment at 0 degrees Fahrenheit (minus 18 degrees Celsius) or below makes ice; one a few degrees warmer makes it slowly, hollow, or not at all. A group built on several distinct bases will not be fitted uniformly, so establishing what your own model actually has comes before any diagnosis.
- The water supply, on models that have one — Second on this platform. Where the model is plumbed the supply is still worth proving, especially after a move, since a kinked line behind a cabinet stays invisible until the cabinet comes out.
- The ice maker being switched off without anyone meaning to — Third here. It stays worth a glance at any point: an arm resting up or a switch left off produces a total stoppage with nothing wrong at all.
- A mechanism jammed by its own product — Fourth. A jam is worth clearing before condemning anything, and it is usually the visible consequence of a temperature swing rather than a fault in its own right.
- A complaint about ice on a cabinet that never made it — Last. Where a model never had an ice maker, there is no fault to find: the ice being complained about is frost, and warm air getting in is what makes it.
Check in this order, and why
- Check the arm and the switch before anything else — A bail arm resting up or a control switched off costs nothing to find and accounts for a striking share of total stoppages, particularly after a clean or a defrost. The 3 entries below sit on 3 different bases, so confirm your own code before carrying a neighbour's result across.
- Pull the cabinet out and follow the supply line — Where the model is plumbed, look for a shutoff that has been nudged, a kink behind the unit and a line that has been crushed against the wall. This is the check a move most often makes necessary.
- Look for a jam before condemning the mechanism — A wedged cube or an iced fill tube stops the cycle in place. Clear it with warm water rather than a tool, and watch whether it returns, because a jam that returns is a temperature story.
Before you open anything
Safety
Isolate the cabinet at the plug or the breaker before a panel comes off, and never put a hand into a mechanism that is still live - an ice maker harvests on its own schedule, not yours. Where the model is plumbed, close the water shutoff before disturbing any fitting, and use warm water rather than a tool on any ice you need to clear.
Models in the PDR family
Reference| Model number | Family key |
|---|---|
| PDR36L34G | avanti:refrigerator:pdr |
| PDR50L34G | avanti:refrigerator:pdr |
| PDR75L34G | avanti:refrigerator:pdr |
When to call a technician
Call when the compartment measures cold, the arm and the switch are set right, the supply is proven and the cycle still does not run, because everything left is behind a panel. Call sooner if the supply is leaking at a fitting, or if the compartment cannot hold temperature at all, since that second case is a cooling fault and it is the one that spoils food while you are looking at ice.
Other faults covered for these models
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
