The short answer
On the AUFM line an ice complaint is usually about water arriving or freezing at the wrong rate rather than about a failed ice maker. The table on this page covers a small group of model numbers in the same line. Start by establishing whether the model in front of you is built with an ice maker at all, because not every cabinet in a family like this one is.
What an owner actually sees
- Cubes are cloudy or have a white core — Mineral content and a fast freeze rather than a fault. It says more about the water supply than about the machine.
- Cubes fuse into a single lump in the bin — Partial melting and refreezing, which means the compartment is cycling above freezing somewhere in its cycle, or the bin sits in warm air.
- It stopped after the cabinet was moved or the filter changed — The strongest clue on this page, because it names the work that disturbed the water path.
- Ice arrives slowly and the bin never fills — Production that is merely slow is usually a temperature story — the compartment is not cold enough to complete a cycle in the time the control allows.
- NEAR MISS — water on the floor rather than in the mould — That is a supply-line or fill-tube leak and belongs on the water-leak page for this family.
Causes, most likely first on the AUFM line
- Water supply, shut-off and line — Ranked first because a cabinet that is plumbed in has a whole length of pipework outside itself, and every one of those points fails more often than the ice maker does. Confirm water arrives before suspecting anything inside.
- The inlet valve and the fill tube — Second, because it is the boundary between the plumbing and the machine, and it fails in a way that mimics both. A valve that will not open gives a dry mould; a tube that is partly iced gives a hollow cube.
- Compartment temperature — Third. An ice maker will not complete a cycle if the mould does not reach its release point, so a compartment running warm produces slow ice rather than none. On this family that is worth measuring before condemning any part.
- The ejector, the module and the shut-off arm — Fourth. Mechanical failure of the module is real but uncommon, and a shut-off arm or sensor held up by a lump of ice in the bin looks exactly like it for free. Check the bin before the module.
- The control side — Last. A control fault is diagnosed by ruling out water and temperature, and it is the only item here that usually needs a meter.
The order to work in on these models
- Reset the shut-off arm or clear the sensor path — Done second because it is the cause most often found after the bin is emptied.
- Check the fill tube for an ice plug — A plug is cleared with warm air and patience. Never with a tool — the tube deforms and then leaks.
- Confirm the supply side — Tap, line and connection, in that order, so that a dry mould is explained before parts are considered.
- Measure the compartment last — Placed last because it takes hours to do properly and the quicker checks usually answer the question first.
Safety first
Safety
Unplug the appliance or switch off its breaker before removing any panel or pulling the ice maker — a capacitor can hold a charge after the power is off. Shut the water supply off before disturbing any connection, and never clear a frozen fill tube with a metal tool or a naked flame: warm air only, with the power isolated. A freezer holds food safely at 0 °F (−18 °C) or below. If ice is fusing in the bin, the compartment is spending part of its cycle above that, so check the frozen food as well as the ice maker.
Models in the AUFM family
Reference| Model number | Family key |
|---|---|
| AUFM011AEOT | arctic-king:refrigerator:aufm |
| AUFM011AEW | arctic-king:refrigerator:aufm |
| AUFM021AEW | arctic-king:refrigerator:aufm |
The line between an owner fix and a service call
The boundary on these models is the fill tube. Bin, arm, supply valve, line and temperature are owner-side; the module, the mould heater and the wiring to them are a service call because they need the maker out and a meter on. Call immediately if you find water anywhere it should not be.
The rest of this family’s pages
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
