Drain pump not clearing the tub

Twist out the filter cup in the sump well and rinse the packed food film off its mesh
Probe the sump beneath for a glass sliver or a soaked-off can label snagging the vanes
Cue a drain and listen — a hum with no outflow is a jammed impeller, dead silence is a spent motor
On a disposer hookup, make sure the knockout slug was punched out or the pump has nowhere to send water
Pro Diagnostic Tip
Valley hard water crusts scale inside the pump volute over time and drags the impeller. Run a citric-acid descale cycle and re-test the drain before you commit to a new pump, since a scaled but sound pump often frees right up.
Repair Difficulty
Moderate — Some Experience NeededEstimated Repair Cost
$100–$225
Parts + labor. Free diagnosis with repair.
Parts That May Need Replacement
Bearing puller set ($120), drum spider wrench ($85), multimeter ($85), and diagnostic software. Our technician arrives with $3,000+ in professional tools — your diagnostic is free.
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Here's what a professional technician does to resolve this issue:
Clean filter and check for blockage
This repair requires bearing pullers, drum spider wrenches, and diagnostic software for control board calibration. Most homeowners find it safer and more cost-effective to have a licensed technician handle it.
High-voltage components and pressurized water lines create flood and shock risk. A single loose fitting can cause thousands in water damage. Our techs are licensed and insured — let them handle the risk.
Licensed & Insured · 90-Day Warranty · Same-Day Service
Don't let error code C3 disrupt your day. A professional diagnosis takes about 30 minutes — and it's free when you proceed with the repair.
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Hotpoint error code C3 indicates: Drain pump not clearing the tub. This is a medium-severity issue affecting your dishwasher.
Twist out the filter cup in the sump well and rinse the packed food film off its mesh Then, Probe the sump beneath for a glass sliver or a soaked-off can label snagging the vanes Then, Cue a drain and listen — a hum with no outflow is a jammed impeller, dead silence is a spent motor There are 1 more steps — see the full troubleshooting guide above. If these steps don't resolve the error, contact a professional.
Besides the error code on the display, common signs include: Water left standing in the tub at the end; A gurgle from the drain as it tries to pump; Dishes rinsed dirty by the backed-up water. If you notice any of these symptoms, check your dishwasher's display panel for error code C3.
Repair costs for Hotpoint C3 typically range from $100 to $225 depending on the specific cause and parts needed. EasyBear offers free diagnosis when you proceed with the repair. Call (415) 795-7300 for a same-day appointment.