What you are actually seeing
- Water under a ventless or condensing dryer
- Water under a vented dryer
- Water dripping from the vent duct
- Water only in cold weather
- Not this fault: Water that appears when the washer runs
Ranked causes on a Conservator dryer
- The washer next to it is the actual source — Ranked here because: these machines are commonly installed by the owner or the delivering dealer, and levelling and venting errors are the most frequent finding
- Condensate tank, pump or hose on a ventless machine — Ranked here because: the pump is the only powered part in the drain path and it takes everything the machine washes off
- Condensation forming inside the vent duct — Ranked here because: the vent run on a rural or basement installation is usually longer than the platform assumes
- Duct sloping back toward the machine — Ranked here because: these machines are commonly installed by the owner or the delivering dealer, and levelling and venting errors are the most frequent finding
- Rain or snow entering a failed vent hood — Ranked here because: these machines are commonly installed by the owner or the delivering dealer, and levelling and venting errors are the most frequent finding
What to check, and in what order
- Dry the floor and run the washer alone, then the dryer alone, and see which produces the water
- Confirm whether the machine is vented, condensing or heat-pump
- On a ventless machine, empty the tank and check the drain hose is in place and not kinked
- Disconnect the duct at the machine and check inside it for standing water
Steps you can safely do yourself
- On a ventless machine, empty the tank and check the drain hose is in place and not kinked — Tools: flashlight — Estimated time: about ten minutes
- Disconnect the duct at the machine and check inside it for standing water — Tools: screwdriver, flashlight — Estimated time: about twenty minutes
- Look at the outside vent hood for a missing or stuck-open flap — Tools: flashlight — Estimated time: about ten minutes
- Level the machine on all four feet — Tools: spirit level, adjustable spanner — Estimated time: about a quarter of an hour
Safety
Safety
unplug-before-service branch-circuit-15-20a
When to call a technician
the condensate pump has failed on a ventless machine the duct run needs re-routing or insulating to stop condensation the leak is plumbing in the wall behind the machines
Nearest pages
What this page does not cover
Not this fault: the family pages for the laundry, refrigeration and cooking lines Not this fault: model-specific pages once the model and serial plate is read
Links: - [Common Conservator Dryer Problems](/blog/conservator-dryer-problems) - [Common Conservator Dishwasher Problems](/blog/conservator-dishwasher-problems) - [Common Conservator Freezer Problems](/blog/conservator-freezer-problems) - [Conservator Dryer: Abnormal Noise or Vibration](/blog/conservator-dryer-abnormal-noise)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
