What you are actually seeing
- A loud hum during the drain and no water moving
- Water draining slowly rather than not at all
- Not this fault: Water in the tub with a sink that is also backing up
Ranked causes on a Conservator dishwasher
- Drain pump failed electrically — Ranked here because: this platform is mechanical by design, so wear parts and couplings fail as parts rather than as symptoms of a board
- Drain check valve stuck — Ranked here because: these machines are commonly installed by the owner or the delivering dealer, and levelling and venting errors are the most frequent finding
- Drain hose missing its high loop or kinked — Ranked here because: a hose is a flexible part on a pressurised or draining circuit and it fails at its clamps and bends
- Air gap or disposer connection blocked — Ranked here because: these machines are commonly installed by the owner or the delivering dealer, and levelling and venting errors are the most frequent finding
- Kitchen drain or disposer blocked — Ranked here because: these machines are commonly installed by the owner or the delivering dealer, and levelling and venting errors are the most frequent finding
What to check, and in what order
- Cancel the programme to force a drain and listen: hum, silence, or normal running
- Pull the machine forward and check the drain hose for kinks and for a high loop above the tub
- If an air gap is fitted on the counter, take its cover off and clear it
- Run the disposer and the kitchen tap and check the sink drains freely
Steps you can safely do yourself
- If an air gap is fitted on the counter, take its cover off and clear it — Tools: screwdriver, brush — Estimated time: about ten minutes
- Run the disposer and the kitchen tap and check the sink drains freely — Tools: none — Estimated time: a few minutes
- On a new installation, confirm the disposer knockout plug was removed — Tools: flashlight — Estimated time: about ten minutes
- Remove and wash the filter assembly, then scoop the sump clear by hand — Tools: gloves, cup, cloth — Estimated time: about twenty minutes
Safety
Safety
unplug-before-service branch-circuit-15-20a
When to call a technician
the drain pump is silent during the drain phase, which means it has failed something jamming the pump cannot be reached from inside the tub the machine has never drained since it was installed and the plumbing needs correcting
Nearest pages
What this page does not cover
Not this fault: the family pages for the laundry, refrigeration and cooking lines Not this fault: model-specific pages once the model and serial plate is read
Links: - [Common Conservator Dishwasher Problems](/blog/conservator-dishwasher-problems) - [Common Conservator Dryer Problems](/blog/conservator-dryer-problems) - [Common Conservator Freezer Problems](/blog/conservator-freezer-problems) - [Conservator Dishwasher: Abnormal Noise or Vibration](/blog/conservator-dishwasher-abnormal-noise)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.