What you are actually seeing
- Cubes fused into a single mass in the bin
- Water on the floor near the cabinet along with the ice complaint
- No ice at all and a dry mould
- Not this fault: No ice in a cabinet that has no ice maker fitted
Ranked causes on a Conserv refrigerator
- Fill tube frozen — Ranked here because: a single-function cabinet is opened and loaded harder than a combination unit, and the gasket carries the whole load of keeping one compartment at one temperature
- Freezer not cold enough for the harvest to run — Ranked here because: with no ice maker in the cabinet the defrost drain is the only water path, so any water at all points at it
- Water supply closed, kinked or at low pressure — Ranked here because: these cabinets are frequently built into cabinetry that does not give them the clearance the platform assumes
- Ice maker switched off or the feeler arm lifted — Ranked here because: how the machine is loaded and dosed changes its behaviour more than most owners expect
- Water filter past its life or not seated — Ranked here because: a restriction builds gradually, so performance falls off long before anything stops
- Bin, ejector or bail arm jammed by fused ice — Ranked here because: most cabinets in the range have no ice maker at all, so an ice complaint usually means a separate ice appliance or a tray issue
What to check, and in what order
- Empty the bin and look at the fill tube outlet at the back of the freezer for a plug of ice
- Empty the bin completely, check for a wedged cube at the ejector and refit the bin fully
- Confirm the ice maker is switched on and the feeler arm is down and free to move
- Put a thermometer in the freezer and read it after an hour
Steps you can safely do yourself
- Confirm the ice maker is switched on and the feeler arm is down and free to move — Tools: none — Estimated time: a couple of minutes
- Put a thermometer in the freezer and read it after an hour — Tools: appliance thermometer — Estimated time: about an hour
- Dispense water for ten seconds and judge the flow, or check the mould for a recent fill — Tools: measuring jug — Estimated time: a few minutes
- Change the water filter and purge several litres through the dispenser — Tools: replacement filter — Estimated time: about a quarter of an hour
Safety
Safety
unplug-before-service freezer-0f
When to call a technician
the mould fills and freezes but the harvest never turns, which is a module replacement the inlet valve or the supply line needs work behind the cabinet the freezer will not reach its temperature, since that is a cooling fault and not an ice one
Nearest pages
What this page does not cover
Not this fault: the family pages for the all-refrigerator, upright-freezer and chest lines Not this fault: model-specific pages once a model number is known
Links: - [Common CONSERV Refrigerator Problems](/blog/conserv-refrigerator-problems) - [Common Conserv Refrigerator Problems](/blog/conserv-refrigerator-problems-2) - [Common Conserv Freezer Problems](/blog/conserv-freezer-problems) - [CONSERV Refrigerator: Abnormal Noise or Vibration](/blog/conserv-refrigerator-abnormal-noise)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
