What no ice means on the CCUC line
Poor ice and no ice are different faults. No ice at all points at supply, the switch or a compartment that is far too warm. Small, hollow or slow cubes point at restricted flow — a filter, a partly frozen line, or a valve that is not opening fully. six model numbers share the CCUC designation. They are in the table below, and the trailing letters that separate them are finish and trim codes rather than different mechanisms — the fault below behaves the same across the list.
What you actually observe
- No ice at all, compartment otherwise cold — Supply, the on/off arm or the module. The cold side is proven, so look at water first.
- Small, hollow or misshapen cubes — Restricted fill. A filter, a partly frozen fill tube or a valve that is not opening fully.
- Ice comes slowly and tastes stale — Low throughput and long dwell. Usually the same restriction, plus cubes sitting too long in the bin.
- Cubes fused into a single block — Melting and refreezing, which points at compartment temperature or a door that is not sealing.
- NEAR MISS — water pooling under the unit as well — That is a leak, and it has its own page for this family.
Most likely first
- Something switched off — First, because it costs nothing: the bail arm, the setting, an energy-saving mode, or a supply valve turned off during other work and never turned back on.
- Something frozen — Second: the fill tube, the line where it passes through a cold section, or the mould itself if the maker has overfilled.
- Something restricted — Third: a filter overdue, a kinked line behind the cabinet, or an inlet valve that opens partially and gives small hollow cubes.
- Something failed — Last: the module, its thermostat or its motor. A real cause, but the least likely of the four on a cabinet that was making ice recently.
Check in this order, and why that order
- Check the household shut-off first — Plumbing work, a cleaner moving things, or a new appliance nearby. A closed valve is free to find and embarrassing to pay for.
- Replace or reseat the filter — An unseated cartridge after a change is one of the most frequent causes of production stopping overnight.
- Watch one complete cycle — Fill, freeze, harvest. Knowing which of the three fails is the single most useful thing you can tell a technician.
- Leave the module alone until the rest is clear — It is the expensive assumption, and it is wrong more often than it is right on a cabinet that recently worked.
Before you open anything
Safety
Unplug the appliance or switch off its breaker before removing any panel. A capacitor can hold a charge after the power is off. Do not thaw a frozen fill tube with a heat gun, a hair dryer on full or boiling water poured into the compartment: the plastic distorts, and a distorted tube leaks into the cabinet afterwards. If you close a household shut-off valve to work on the supply, open it again slowly and check the joint for weeping before pushing the cabinet back.
Models this page covers
Reference| Model number | Family key |
|---|---|
| CCUC1110GB | commercial-cool:refrigerator:ccuc |
| CCUC1110GS | commercial-cool:refrigerator:ccuc |
| CCUC1110GW | commercial-cool:refrigerator:ccuc |
| CCUC1640GB | commercial-cool:refrigerator:ccuc |
| CCUC1640GS | commercial-cool:refrigerator:ccuc |
| CCUC1640GW | commercial-cool:refrigerator:ccuc |
Where the owner line is on these models
Call once the cheap half is honestly cleared. That means the arm down, the setting on, a filter that is seated and in date, a supply that delivers water elsewhere in the cabinet, and a compartment cold enough that ice cream is firm. If ice still does not arrive, the fault is in the maker or the inlet valve. Call sooner if you find water inside the cabinet or under it, because a valve that leaks slowly does damage that outlasts the ice complaint. The six models listed share this diagnosis but not their part numbers, so have the rating plate to hand before the visit is booked.
Other CCUC problems we cover
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
