The short answer
Start with a drain hose sitting at the wrong height: on a Cixi Feilong twin-tub washer it accounts for more of these than anything else, and a kinked or trapped drain hose is the next thing to rule out. A twin tub is two machines in one shell - a wash tub with an impeller and a separate spin basket - and it drains by gravity through a hose you place yourself. The checks below are ordered to match, and the first of them needs no tools at all.
What you observe
- Water standing in the tub at the end of the cycle — The machine finished its programme and the water did not leave.
- It drains, but slowly — A restriction rather than a blockage - the difference matters for where you look.
- NEAR MISS - water on the floor rather than in the tub — That is a leak and it belongs on the leak page for this machine.
Causes, most likely first on this brand
- The drain hose at the wrong height — The likeliest cause on this brand: this is the cause people never suspect and it explains most of these: a hose looped too high gives the pump more lift than it has, and a hose lying too low siphons the tub empty while it is trying to wash.
- A kinked or trapped drain hose — Next most likely: the hose is long, flexible and gets shut in a door, folded behind the machine or trodden on when a portable is wheeled back into its corner.
- A gravity drain with nowhere to fall — Third on the list: there is no pump at all on this design, so the tub empties only if the hose outlet ends lower than the water in the tub - place it in a sink at the same height and nothing moves.
Check in this order, and why
- Check the hose outlet height before anything else — It costs nothing, it needs no tools, and it explains more of these than every component together.
- Straighten the whole hose run and look behind the machine — Second because it is nearly as common and just as free.
- Check the hose end is genuinely below the water level in the tub — On a gravity drain there is no pump to make up for it.
What an owner can safely check
- Check where the drain hose outlet sits relative to the tub — Too high and the pump cannot lift it; too low and it siphons. Both look like a drainage fault.
About 10 min
- Pull the machine out and straighten the whole run of the hose — Look at the last foot behind the machine first - that is where it folds.
About 15 min
- Clear the drain outlet inside the tub — On a gravity machine a mat of lint across it stops everything.
Tools: clothAbout 10 min
- STOP HERE if the next step means opening the cabinet or testing terminals — There is mains voltage beside standing water inside this machine - that is where owner checks end.
Before you open anything
Safety
Unplug the machine before tipping it, opening any panel or reaching into the spin basket. A twin tub puts mains voltage beside standing water and a capacitor can hold a charge after the power is off. Never reach into a spin basket that is still turning and never hold the spin lid interlock closed to watch it run - a basket at speed does not stop because your hand is in it.
When to call a technician
Call when the hose end is genuinely below the tub, the outlet inside is clear, the run is straight and water still will not move. On a twin tub there is very little that can fail here, so a machine that still will not empty after those three checks usually has a split or collapsed hose rather than a component fault.
Nearest pages of this class
What this page does not cover
This page covers twin-tub washers as a class rather than one model line. Hose lengths, outlet positions and drain fittings differ by family, and where a family- or model-specific page exists for your unit it is linked below. Not here: hose dimensions, capacities and part identifiers.
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
