The short answer
On the SHX models, "will not start" covers three different faults — no power at all, a panel that lights but does nothing, and a cycle that starts and then waits forever for water. With sixty-five codes in the table, this family spans several build generations and a wide range of ages in service — which is why wear causes rank higher here than they do on the brand-generic page.
What you observe on these models
- The panel is completely dark and nothing responds — No power reaching the machine: breaker, the outlet under the sink, or the junction box connection behind the toe-kick.
- Some panel buttons respond and others do nothing — A failing touch panel or membrane. It is the one symptom on this list that points at a part rather than a setting.
- The door will not latch firmly, or the handle feels slack — A latch that does not pull the door in stops the cycle for safety reasons, and it is very often a strike plate or an alignment issue rather than a switch.
- NEAR MISS — the cycle starts and then aborts part way with water in the tub — That is a drain fault, not a start fault. The drainage page for this family covers it.
Causes, most likely first on the SHX family
- The door is not latching, or the latch switch is not making — High on an older family: the strike plate wears, the door drops on tired hinges, and the latch stops making contact while still feeling closed to the hand.
- No power is reaching the machine — Where the panel is dark, this is the whole fault. The circuit may be shared with a disposal, the outlet under the sink may be switched, and the junction box behind the toe-kick is a known place for a connection to loosen over the years.
- The control lock or a delay start is set — Always worth clearing, because it costs nothing and it is genuinely common: a long press on one button locks the panel, and a household member who did it does not necessarily remember doing it.
- The touch panel or its ribbon has failed — Moved up on a family with several generations in service: panels take heat and steam at the door top for years, and partial response — some buttons live, others dead — is their characteristic failure.
- The control board has failed — Last. It is the least common cause and the most expensive, and every check above it exists to avoid replacing a board that was never faulty.
Check in this order, and why
- Press start and watch the panel, not the machine — Dark panel, lit panel with no cycle, or a cycle that begins and stalls — those three outcomes split this list into three branches, and you get the answer in one press.
- Close the door hard and listen for the latch — A positive click is what the control is waiting for. Check that no rack, no baking sheet and no oversized plate is holding the door a fraction open at the top.
- Check the breaker and the outlet — Reset the breaker once, and test the outlet under the sink if the machine is plugged rather than hard-wired.
- Clear any lock and any delay — Hold the marked lock button for several seconds, and cancel a delay start if one is counting.
- Stop at the junction box — If the panel stays dark with a good breaker and a good outlet, the next check is the wiring behind the toe-kick, and that is where the owner-side list ends.
Models in the SHX family — Some codes here are pinned to a single build and the rest are patterns covering several, so match the longest entry that fits the tag inside your door frame. The sixty-five codes fall into twenty leading groups, and that spread is the reason this page is written for the family rather than for one machine.
Reference| Model number | Family key |
|---|---|
| SHX2AR##UC | bosch:dishwasher:shx |
| SHX3AR5#UC | bosch:dishwasher:shx |
| SHX3AR5*UC | bosch:dishwasher:shx |
| SHX3AR7#UC | bosch:dishwasher:shx |
| SHX3AR7*UC | bosch:dishwasher:shx |
| SHX41EB** | bosch:dishwasher:shx |
| SHX4AEF** | bosch:dishwasher:shx |
| SHX4AT5### | bosch:dishwasher:shx |
| SHX4AT5*** | bosch:dishwasher:shx |
| SHX4AT7### | bosch:dishwasher:shx |
| SHX4AT7*** | bosch:dishwasher:shx |
| SHX4ATF### | bosch:dishwasher:shx |
| SHX4ATF*** | bosch:dishwasher:shx |
| SHX53CM** | bosch:dishwasher:shx |
| SHX53CM5N | bosch:dishwasher:shx |
| SHX53DM** | bosch:dishwasher:shx |
| SHX53T5### | bosch:dishwasher:shx |
| SHX53TB*** | bosch:dishwasher:shx |
| SHX53TL### | bosch:dishwasher:shx |
| SHX5AEM** | bosch:dishwasher:shx |
| SHX5AV5*** | bosch:dishwasher:shx |
| SHX5AVB*** | bosch:dishwasher:shx |
| SHX5AVF*** | bosch:dishwasher:shx |
| SHX5AVL*** | bosch:dishwasher:shx |
| SHX5ER5### | bosch:dishwasher:shx |
| SHX5ER5*** | bosch:dishwasher:shx |
| SHX65CM** | bosch:dishwasher:shx |
| SHX65DM** | bosch:dishwasher:shx |
| SHX65T3### | bosch:dishwasher:shx |
| SHX65T5### | bosch:dishwasher:shx |
| SHX68T5### | bosch:dishwasher:shx |
| SHX68TL### | bosch:dishwasher:shx |
| SHX78B7*** | bosch:dishwasher:shx |
| SHX78C**** | bosch:dishwasher:shx |
| SHX78CC*** | bosch:dishwasher:shx |
| SHX78CC5** | bosch:dishwasher:shx |
| SHX78CC5UC | bosch:dishwasher:shx |
| SHX78CC5UC, SHE78D7*** | bosch:dishwasher:shx |
| SHX78CM** | bosch:dishwasher:shx |
| SHX78D*** | bosch:dishwasher:shx |
| SHX78DC** | bosch:dishwasher:shx |
| SHX78DM** | bosch:dishwasher:shx |
| SHX78U5### | bosch:dishwasher:shx |
| SHX7ER5#UC | bosch:dishwasher:shx |
| SHX7PT5### | bosch:dishwasher:shx |
| SHX84AAF** | bosch:dishwasher:shx |
| SHX84AYD5N | bosch:dishwasher:shx |
| SHX863WB** | bosch:dishwasher:shx |
| SHX863WD** | bosch:dishwasher:shx |
| SHX865YN** | bosch:dishwasher:shx |
| SHX878WD** | bosch:dishwasher:shx |
| SHX878ZD** | bosch:dishwasher:shx |
| SHX87PW5** | bosch:dishwasher:shx |
| SHX87PZ5** | bosch:dishwasher:shx |
| SHX87PZZ** | bosch:dishwasher:shx |
| SHX88PW5** | bosch:dishwasher:shx |
| SHX88PZ5** | bosch:dishwasher:shx |
| SHX88PZ6** | bosch:dishwasher:shx |
| SHX89PW5** | bosch:dishwasher:shx |
| SHX89PW7** | bosch:dishwasher:shx |
| SHX8PT5### | bosch:dishwasher:shx |
| SHX9ER5#UC | bosch:dishwasher:shx |
| SHX9PCM** | bosch:dishwasher:shx |
| SHX9PT5### | bosch:dishwasher:shx |
| SHX9PT7### | bosch:dishwasher:shx |
Before you open anything
Safety
The owner checks here are done with the machine closed and powered. Beyond them — the junction box behind the toe-kick, the latch assembly, the panel — switch the breaker off first; a capacitor can hold a charge after the power is off.
When to call a technician
Settings, the door, the breaker and the supply valve are owner checks on these models. Call when the machine has power and still refuses, when only some buttons respond, or when the breaker trips every time a cycle is selected — that last one is a fault being reported, and resetting it repeatedly is unsafe.
Sources — The symptom-report corpus recorded in this snapshot is what put this symptom on the page for this brand and appliance.
Documented- amazon-reviews — amazon-reviews, fetched 2026-09-02
Other symptoms covered for this family
SC
Sarah Chen
Lead Appliance Repair Technician · 12 years experience
EPA 608 UniversalNASTeC Certified
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
