The short answer
An ice complaint on the RMX family splits at the first question: whether the model in front of you was built with an automatic ice maker at all, because the two versions of this fault have almost nothing in common. An ice complaint on a cabinet like this splits in two before any diagnosis starts, because some of the models in the table make ice automatically and some do not, and the two versions of the fault have almost nothing in common.
What you observe on these models
- No ice at all, on a model that used to make it — Complete stoppage points at supply or at the switch rather than at the cold, because a compartment that has gone warm usually produces bad ice before it produces none.
- Ice that smells or tastes of the cabinet — Ice picks up whatever is around it, so a taste complaint is a storage and turnover matter rather than a mechanical one.
- Water arriving but never freezing into shape — Where a model fills and then fails to release, the water is reaching the mould and the cold is not finishing the job in the time the cycle allows.
- NEAR MISS - the ice maker is noisy but working — Filling and harvesting are both audible events on any model that has them, and a working cycle is not a fault however loud it sounds.
Causes, most likely first on this platform
- Frost mistaken for an ice fault — A number of the entries catalogued here were never fitted with an automatic ice maker. On those, what reaches us as an ice fault is almost always frost forming where it should not, and that is a sealing and airflow question. Because every entry here sits on one base, what you find inside one of them you will find inside all of them, and whether there is an ice maker at all is the fork that decides the rest of the page.
- A control that says stop — Second on this platform. Worth a glance at any point in the process: an arm resting up or a control left off gives a total stoppage with nothing whatever wrong.
- Temperature, before anything mechanical — Third here. Temperature stays on the list even when the mechanism is clearly at fault, because a compartment running warm turns every other marginal cause into a visible one.
- A frozen fill tube or a jammed cube — Fourth. Clear a jam before condemning anything, and note that it is usually the visible consequence of a temperature swing rather than a fault of its own.
- What happens before the water reaches the mould — Last. Where a model is plumbed, the supply remains worth checking, particularly after the unit has been moved, because a kinked line behind a cabinet is invisible until it is pulled out.
Check in this order, and why
- Put a thermometer in the freezing compartment — Give it several hours undisturbed. Anything above 0 degrees Fahrenheit (minus 18 degrees Celsius) explains slow, hollow or absent ice on its own, and explains it before any part does. All 3 entries in the table below sit on one base, so what this check tells you holds for every one of them.
- Check the door is closing and the seal is intact — Warm humid air reaching a freezing compartment makes frost, softens ice and bridges cubes together, and it does all three before it makes the cabinet feel warm.
- Check the arm and the switch before anything else — A bail arm resting up or a control switched off costs nothing to find and accounts for a striking share of total stoppages, particularly after a clean or a defrost.
Before you open anything
Safety
Isolate the cabinet at the plug or the breaker before a panel comes off, and never put a hand into a mechanism that is still live - an ice maker harvests on its own schedule, not yours. Where the model is plumbed, close the water shutoff before disturbing any fitting, and use warm water rather than a tool on any ice you need to clear.
Models in the RMX family
Reference| Model number | Family key |
|---|---|
| RMX45B0W | avanti:refrigerator:rmx |
| RMX45B1B | avanti:refrigerator:rmx |
| RMX45B3S | avanti:refrigerator:rmx |
When to call a technician
The line here is water and panels. Setting the control, clearing a jam, emptying a packed bin and straightening a line are all owner work; a fill valve, a module or a thermostat is not. Go straight to a call where a plumbed connection is wet, where a breaker trips, or where the compartment will not get cold no matter what the dial says.
Other faults covered for these models
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
