What this usually is on these models
On TWW units the ice complaint means different things depending on whether the unit makes ice automatically. Judge production over an undisturbed day rather than over an hour; most of these complaints are settled by that alone, so the first step below establishes which question is being asked. The order below puts a cycle that is slower than expected first and the ice maker mechanism itself last, and that order is the point of the page.
What you observe
- The compartment reads above freezing on a thermometer — Cold, but not cold enough for ice, which settles most of the diagnosis at once.
- No ice at all over a full undisturbed day — The compartment is cold to the hand but the bin stays empty.
- Cubes that are hollow, small or misshapen — Ice forms but never completes, which points at temperature or at water rather than at the mechanism.
- NEAR MISS - water in the cabinet or on the floor — Water with no ice is a drainage or a seal question, and the water leak page for this line is the right one.
Ranked causes for these models
- A cycle that is slower than expected — Ranked first on this line: ice takes hours, and a compact cabinet that has just been loaded, moved or opened repeatedly will take most of a day before the first usable batch. Owners judge it in an hour and report a fault.
- The compartment never reaching freezing temperatures — Next, and close behind: ice needs a compartment that is properly below freezing, not merely cold. A freezer holds food safely at 0 degrees Fahrenheit, which is minus 18 Celsius, or below, and a compartment sitting a few degrees under freezing will make ice slowly, hollow or not at all.
- Door traffic and warm loads — Then: the pattern is a unit that makes ice overnight and none during a busy day, which is behaviour rather than a fault.
- The ice maker mechanism itself — Last, and the reason the order matters: it is identified by watching a full cycle: a mechanism that never moves, or that moves and never fills, has named itself.
What to check first, second, third
- Judge production over a day, not an hour — If the compartment measures properly cold and the bin is filling slowly, the unit is working and the expectation is the problem.
- Measure the compartment rather than judging it by hand — Put a thermometer where the ice is meant to form and read it after several undisturbed hours. A compartment that is cold but not properly freezing explains slow ice, hollow cubes and none at all.
- Give it an undisturbed run — Count the openings on a typical day. On a compact cabinet the number is usually the explanation.
Read this before you start
Safety
Isolate the unit at the plug or the breaker before working at the mechanism, because a capacitor can hold a charge after the power is off. Free ice with warm water and patience rather than with a knife or a screwdriver; a pierced liner ends the unit.
Models in the TWW family
Reference| Model number | Family key |
|---|---|
| TWW115 | alpicool:refrigerator:tww |
| TWW35 | alpicool:refrigerator:tww |
| TWW45 | alpicool:refrigerator:tww |
| TWW55 | alpicool:refrigerator:tww |
| TWW75 | alpicool:refrigerator:tww |
| TWW95 | alpicool:refrigerator:tww |
When to call a technician
Call if production tailed off over weeks together with a compartment that is no longer as cold as it was, because that combination points at capacity rather than at ice. A sudden stop with normal cooling is usually still an owner fix.
Other faults covered for this line
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
