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Two different complaints arrive under this heading on the Alpicool D refrigerator: too little ice, on models that make it, and too much ice, on models that do not. The model record for this family is a single code, D30, so everything below applies to one build rather than to a range of them. Decide which of the two you have before reading any further, because the causes below are ranked for both and they have almost nothing in common.
The observables on these models
- The maker runs its cycle and nothing comes out — Noise on schedule, an empty mould: the machine is being asked and has nothing to work with.
- Cubes are hollow, small, or stuck together in a lump — A mould that is not cold enough, or ice that has been sitting long enough to fuse.
- A sheet of ice across the bottom of the cabinet — Flat and clear rather than feathery — meltwater that refroze where it stood.
- NEAR MISS — the cabinet is also failing to hold temperature — Then this is a cooling fault first. Work the cooling page for this family; the ice is a symptom of it.
Ranked causes for these models
- Damp air getting in and freezing where it lands — First. Where the complaint is too much ice rather than too little, the source is almost always air. Every opening, and every hour a seal does not grip, brings moisture that freezes on the coldest plate — which is why the build-up is always thickest nearest the cold and nearest the leak. The record holds only D30, so this check is the whole of the family's exposure to that cause.
- A setpoint colder than the job needs — Second. Turned to its limit, a cabinet runs longer, the plate sits colder, and every bit of moisture that enters ends up as ice on it. This is the most common self-inflicted version of the complaint and it is corrected at the panel.
- A compartment that is not cold enough to harvest — Last. Ice only releases from a mould once the mould is properly cold, so a section sitting above its working temperature makes ice slowly, makes it hollow, or makes none. A freezer holds food safely at 0 °F (−18 °C) or below, and an ice maker wants that same order of cold to cycle at a sensible rate.
- Body: With one code recorded there is no older or newer build here to tell apart. What the trailing block of each code measures is not recorded here, so treat the models as one platform unless the part in front of you plainly differs. Nothing in the record says a code in this family carries an ice maker, and on cabinets of this kind the complaint that actually arrives is unwanted ice rather than absent ice — so air ingress leads and the maker-side causes sit below it.
The order to work in
- Test the seal and count the openings — A strip of paper round the seal finds the leak path; a lid that gets opened every few minutes in a warm room needs no fault at all to ice up. On D30 that is the whole of this step.
- Bring the setting back to what the job needs — Then give it a day. Ice already formed will not retreat on its own — it has to be thawed out once before the new setting can be judged.
- Body: The record holds one code for this family, so the order below is not a model matrix — it is the order in which these causes can be eliminated on the machine in front of you, cheapest and least invasive first.
Before any panel comes off
Safety
Unplug the cabinet or switch off its breaker before working behind it; a capacitor can hold a charge after the power is off. Where a water line is involved, shut the supply valve before disturbing any fitting, and dry the floor afterwards: meltwater from a thaw finds sockets and extension leads.
Models this page covers — The one model code recorded for this family.
Reference| Model number | Family key |
|---|---|
| D30 | alpicool:refrigerator:d |
Where owner work stops
Thawing, clearing a drain, correcting a setpoint and reseating a seal are all owner work, and between them they end most of these calls. It becomes a service call when the cabinet ices up again quickly with all of those right, when a plumbed line leaks at the fitting, or when the compartment cannot be brought cold enough to harvest at all — that last one is a cooling fault and is urgent in a way the ice is not.
Other faults covered for this family
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