The short answer
On a Westbend freezer a new noise is usually contents or wire baskets shifting and rattling. A freezer normally stands on a hard floor in a room with nothing to absorb sound, so it is heard far more sharply than the same noise in a kitchen. Locating the sound does most of the job before anyone is called.
What you are looking at
- A scrape or tick from inside an upright unit — A fan blade meeting frost that was not there last week.
- A rattle from low at the back of the cabinet — That is the condenser end and usually something loose rather than something broken.
- NEAR MISS: the noise comes with soft food — Then cooling is the real fault, and the noise is a clue on the way to it.
What it usually turns out to be, in order
- Contents or wire baskets shifting and rattling — Packets settling against the cabinet wall and baskets not seated in their runners buzz in time with the compressor. It is the cause people never suspect because it is not the appliance. It leads the list on a Westbend freezer because a freezer is packed to the top and nobody repacks it, so the rattle starts on the day something was put in at an angle.
- The cabinet out of level or touching something — A freezer standing on three of its four feet, or with a corner against a wall or a shelf, passes every compressor vibration into the building. Next, and for a closely related reason: a freezer is put where it fits rather than where it is installed, usually on an uneven garage or utility-room floor.
- A loose drain pan, grille or panel vibrating — The pan under the compressor sits loose by design and the lower grille clips on. Third: these are the parts that are deliberately not fixed down, so they are the ones most often left out of position.
- A failing compressor knocking under load — Worn internal mounts knock on start-up and rumble as the unit runs. Bottom of the list, deliberately: it is the least likely cause and the costliest, which is exactly why everything cheap above it is ruled out first.
The order to check in
- Open the unit and press the baskets and packets down firmly, then listen — If the noise stops, it was never the appliance.
- Press down on each corner in turn and listen for the sound to change — A noise that answers to hand pressure is a mounting noise.
- Unplug the unit and press the pan and the grille by hand while the noise is present — A buzz that stops under hand pressure is found.
The checks you can make yourself
- Reseat the baskets in their runners and repack so nothing presses against the walls — Work quickly and close the lid: the contents come first.
About 15 min
- Check the unit sits firm on all four feet and clear of every wall and shelf — Adjust the feet until it does not rock at any corner.
Tools: a spirit level, a spannerAbout 20 min
- STOP HERE if the fault is on the sealed system — Refrigerant is licensed work and the tools for it are not owner tools.
Read this before you touch it
Safety
Unplug the freezer before you remove anything. A charged capacitor survives the power going off, so treat the inside as live. Ice comes off with time and warm air only, never with a knife or a screwdriver, because the walls have refrigerant tubing behind them. A full freezer is far heavier than it looks, so empty it before you move it.
Where an owner check ends
Call once levelling, contents, the pan and the fans are all ruled out and the noise remains, because what is left is the start circuit or the sealed system. Call sooner if the compressor clicks and gives up, if the noise arrives with soft food, or if the unit trips a breaker.
Related pages for this unit
What is deliberately not on this page
This page covers the Westbend freezer as a class, not one family or model line. Where a family- or model-specific page exists it is linked here. Deliberately not here: fan and relay part numbers, compressor mount specifications and any panel removal sequence, all of which differ by family and belong on the page for that family.
Links: - [Why a Westbend dishwasher is leaving dishes dirty](/blog/westbend-dishwasher-cleaning-performance) - [A Westbend freezer that is warming up while it runs](/blog/westbend-freezer-cooling-failure) - [Why a White-Westinghouse freezer has started making a noise](/blog/white-westinghouse-freezer-abnormal-noise)
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
