The short answer
Washer noise divides by when it happens. A noise only during spin is imbalance, suspension or bearings; a noise only during drain is the pump; and a noise that changes when you move the machine by hand is stance or something loose inside. Spin the empty drum by hand with the power off. Grinding or roughness you can feel through the drum is a bearing, while a rattle you only hear under power is usually debris or the pump. On a Splendide washer the cause that ranks first is machine not level, or transit bolts still fitted.
What you observe
- A loud metallic clatter on every spin — Something hard is loose in the outer tub or the pump.
- A bang at the start and end of spin, but not during it — Suspension or dampers rather than bearings.
- NEAR MISS — a noise only while water is leaving — That is the drain pump, and it belongs with the drainage checks.
Causes, most likely first on a Splendide washer
- Machine not level, or transit bolts still fitted — A machine that rocks bangs its way through every spin, and a new machine still carrying its transit bolts is rigid and deafening. It ranks first on a Splendide washer because life in a coach means vibration, movement and a hookup that changes from one park to the next.
- Coin, wire or underwire trapped in the outer tub or pump — Small hard objects work through the drum perforations into the outer tub, where they clatter loudly on every spin and eventually score the drum. Second on this platform: it is the only cause that begins suddenly rather than gradually, and it is often free to fix.
- Drain pump noisy or partly obstructed — A whine or rattle that only happens during the drain step, with the water still leaving normally, points at the pump or something passing through it. Ranked here because it is tied to one step of the cycle, which makes it the easiest of all to place.
- Suspension rods or shock absorbers worn — The dampers that control drum movement lose their grip and the drum knocks against the cabinet at the start and end of every spin. Last, and the reason to work down the list rather than guess: it produces a bang at the transitions rather than a continuous noise, which distinguishes it from a bearing.
Check in this order, and why
- Push each top corner in turn and check the back for unremoved transit bolts — A machine that rocks, or that still has its bolts in, is producing its own noise.
- Note whether the noise started suddenly rather than gradually — A sudden metallic rattle is debris, not wear.
- Note whether the noise happens only while water is leaving — A drain-only noise is the pump, and nothing else.
What an owner can safely check
- Remove any transit bolts and level the machine until no corner rocks — Transit bolts must come out before the first wash, always.
Tools: spirit level, spannerAbout 25 min
- Open the pump filter and check what comes out, then check pockets on the last loads — Put a towel and a shallow tray down first — water comes with it.
Tools: shallow tray, towelAbout 20 min
- Clean the pump filter and check the impeller turns freely by hand with the power off — Have a tray ready; the filter chamber holds water.
Tools: shallow tray, towelAbout 20 min
- STOP HERE — the next check means a meter, a panel, or both — The ranking above tells you what to ask for; it does not make the remaining tests owner work.
Before you open anything
Safety
Unplug the machine or switch off its breaker before opening a pump filter or reaching into the drum, and shut the water supply off before moving it. Have a tray and towels ready: the filter chamber holds water even when the drum looks empty.
When to call a technician
Call when you can feel roughness turning the drum by hand, or when the noise is a rumble that rises with spin speed — both mean the bearing, and that is not an owner repair. In a coach or a boat, mention the installation when you book: the hookup, the access and the mounting are all part of the diagnosis, and not every technician works on them.
Nearest pages of this class
What this page does not cover
This is the generalized page for a Splendide washer. It does not carry anything model-specific: no part numbers, no wiring colours, no panel sequence and no torque figures, because those differ between families sold under the same badge. Where a family- or model-level page exists it is linked above, and it is the more specific answer of the two.
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
