The short answer
The order that matters here is the plumbing made at installation first, the water supply to the unit next and the fill valve last. A built-in machine changes the ranking because the installation is part of the appliance: ventilation, clearances and the way the door sits in its opening are all things a free-standing machine never has to contend with. That ranking is the value of this page: the cheap causes are the common ones on Silhouette Professional refrigerators, and the costly one is what people reach for first.
What you observe
- It stopped right after the filter was changed — A filter not seated, or an air lock that has not been purged, will stop production immediately.
- Hollow or small cubes — The mould is only partly filling, which points at pressure or a restriction rather than at the maker.
- A stale taste to the ice — Old ice absorbs odours. It is a sign of very slow production rather than a fault in itself.
- NEAR MISS — the whole freezer is soft and the ice is melting — That is a cooling failure, and the cooling page is the correct read. Ice is the symptom, not the fault.
Causes, most likely first on Silhouette Professional
- The plumbing made at installation — On an installed unit the supply is part of the joinery. Finding the shut-off valve is itself part of the job, and it is worth locating before anything else is considered. First, and the rest of the order follows from it: on an installed unit the hidden plumbing leads, because it was made once by someone else and has never been seen since.
- The water supply to the unit — Everything starts at the shut-off valve behind or under the unit. Second here, and on most machines it would be at the top: it is outside the appliance, costs nothing to check, and accounts for more stopped ice makers than anything inside the cabinet.
- The water filter — A filter at the end of its life restricts flow enough that the mould never fills properly. Third, once the two above are clean: this position reflects how often the fault appeared within days of the filter being touched.
- The fill valve — The valve is at the boundary between the plumbing and the appliance, which is why it comes after the supply and the filter: everything upstream of it is cheaper to check and more often at fault. Bottom of the list, deliberately: this position keeps a part replacement below the two free checks that make it unnecessary most of the time.
Check in this order, and why
- First: Find the shut-off valve first — It may be in an adjoining cupboard or under the floor. Confirm it is fully open before anything else. It is first because it is the cheapest of the three to settle.
- Second: Check the shut-off valve and the line — Make sure the valve is fully open and the line is not crushed where the unit was pushed back.
- Third: When was the filter last changed? — Fit a new one or refit the old one properly, then run several litres through the dispenser to purge the air.
What an owner can safely check
- Open the valve fully and straighten the line — Pull the unit out, check the valve is fully open, and free any kink in the supply line. Get a second person before you pull the cabinet out or tilt it.
Tools: torchAbout 20 min
- Replace or reseat the filter and purge the line — Fit the filter fully home, then run water through the dispenser until it flows steadily with no spitting.
Tools: jugAbout 20 min
- STOP HERE if the next step needs a meter on live terminals — That is the line between an owner check and a service call, and it is not worth crossing.
Safety first
Safety
Unplug the appliance or switch off its breaker before removing any panel, and treat every capacitor as still charged: a capacitor can hold a charge after the power is off. Do not attempt anything on the sealed system: refrigerant work is licensed work. Never chip ice off an evaporator with anything metal, because piercing a coil ends the appliance.
When to call a technician
The owner side of this is the valve, the filter, the arm and a thermometer. Past that it is a service call.
Nearest pages of this class
What this page does not cover
This is generalized information for Silhouette Professional refrigerators as a class, not for one family or one model. No family- or model-specific page for this brand and appliance is published here yet, so nothing narrower is linked; when one is, it becomes the more specific answer and this page will point to it. Not here: wiring colours, torque figures, part numbers and panel-removal sequences, all of which differ by family.
