The short answer
On Forza a cabinet that runs but will not cool is most often a stalled defrost leaving ice across the cold-air path, not a dead compressor. Ranked that way because forced air on both sides means a single blocked path can starve a whole compartment while the other one reads normal.
What you observe
- It never stops running — The unit works without ever reaching temperature, which is the same fault seen from the other side.
- One compartment is fine and the other is not — That points at airflow between the two rather than at refrigeration itself.
- NEAR MISS: the unit is completely silent and nothing is cold — That is a power or start-relay fault and it is a different page. If nothing runs at all, leave this one.
Causes, most likely first on Forza
- Frost or ice blocking the cold-air path — First on a fitted machine, which is only ever as good as its installation. Ice builds across the evaporator or across the vents between compartments, airflow stops, and the cabinet warms while the compressor keeps running. It builds quietly over weeks, so the owner notices the warmth long before the ice.
- The door is not sealing, or something is holding it open — Second: on a fitted machine this is the next thing genuinely yours to check. A shelf, a bottle or a tired gasket leaves a gap too small to see and large enough to stop the cabinet ever reaching temperature. Warm humid air arrives continuously and the unit never gets ahead of it.
- The fan that moves cold air has stopped — Third. On any cabinet with forced air, one stalled fan starves a whole compartment while the other one reads normal.
- The sealed system: compressor, start relay or lost refrigerant — Last, and it is the reason the order above matters. The compressor hums and cuts out, or runs with no cold anywhere at all.
Check in this order, and why
- Look for a sheet of frost in the freezer or at the vents between compartments — It separates an airflow fault from a cooling fault before any tool comes out.
- Close the door on a sheet of paper and pull it out, all the way round — Any spot where the paper slides free is a gap the cabinet is fighting.
- Open the door and listen for the fan, then press the door switch in by hand — A fan that runs with the door open under a pressed switch is working.
What an owner can safely check
- Empty the cabinet and leave it switched off with the doors open until all frost has gone — Cold restored afterwards means the defrost path is the cause, not the compressor.
Tools: towels, a cooler with iceAbout 90 min
- Test the gasket with a sheet of paper at several points on every side — Clean the gasket and the frame while you are there; sugar and grease stop it sticking.
Tools: a sheet of paper, warm soapy waterAbout 10 min
- Listen at each compartment with the door switch held in — Silence on one side with a healthy compressor hum points at that side of the airflow.
About 5 min
- STOP HERE if the next step needs a meter on live terminals — That is where an owner check ends and a service call begins.
Before you open anything
Safety
Unplug the appliance or switch off its breaker before removing any panel. A capacitor can hold a charge after the power is off, and the fan behind the rear panel will start without warning if power is restored while your hand is in there. Leave every door switch wired as it is.
When to call a technician
Call once the checks above come back clean, and call immediately if the fault is on the sealed system. Refrigerant work is licensed work. Two signs put you there straight away: a compressor that hums for a second and cuts out, and oil or an oily film anywhere around the compressor or the tubing.
Nearest pages of this class
What this page does not cover
This page covers the brand and the refrigerator class, not one family or model line. Where a family-specific or model-specific page exists for your unit, that page is the more specific answer and it takes precedence over this one. Not here: part numbers, wiring colours and component locations, which differ by family.
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
