The short answer
On the FKATMP family an ice complaint is usually about water arriving or freezing at the wrong rate rather than about a failed ice maker. The table on this page carries two model numbers that sit close together in the line. Start by establishing whether the model in front of you is built with an ice maker at all, because not every cabinet in a family like this one is.
What an owner actually sees
- A buzz or hum from the ice compartment with nothing produced — The valve or the module is being asked to work and cannot. A repeated buzz on a timer is the tell.
- Ice arrives slowly and the bin never fills — Production that is merely slow is usually a temperature story — the compartment is not cold enough to complete a cycle in the time the control allows.
- The bin fills far more slowly than it used to — A rate change rather than a failure. It usually tracks the compartment temperature or a partly restricted fill.
- It stopped after the cabinet was moved or the filter changed — The strongest clue on this page, because it names the work that disturbed the water path.
- NEAR MISS — the whole freezer section is soft and the ice is melting — That is a cooling failure, and the ice is just the first thing to show it. Use the cooling page instead.
Ranked causes for these models
- The compartment is not cold enough — First on the FKATMP family. An ice maker is a thermostat with a motor attached: it will not harvest until the mould reaches its release temperature. A freezer holds food safely at 0 °F (−18 °C) or below, and a compartment sitting above that will make ice slowly or not at all while looking perfectly normal.
- Airflow to the ice compartment — Second. Cold reaches the mould through a duct, and on cabinets where that duct runs past storage it is easy to block with a package. The ice stops while the rest of the cabinet stays fine, which is the tell.
- Water arriving at the mould — Third. Supply faults produce dry or under-filled moulds, which is a different picture from the slow production that the two causes above give.
- Harvest mechanism and the bin — Fourth, and mostly worth checking for what it rules out — a mechanism that completes one cycle by hand is a mechanism that is not the fault.
- Module or control electronics — Last. Replacing a module for a fault that is really a temperature fault is the single most common wasted repair on this complaint.
The order to work in on these models
- Establish whether this model has an ice maker at all — Not every cabinet in a family like this one is built with one, and a factory-fitted kit is not the same as a fitted maker.
- Look in the mould — Dry, full of water, or full of a solid block — three states, three different halves of the list.
- Check the supply valve and the line behind the cabinet — Free, fast, and it settles the most common cause before anything else is touched.
- Measure the compartment temperature — Ice that is slow rather than absent is usually a temperature story, and a thermometer answers it in a few hours.
Before any panel comes off
Safety
Power off and water off before the ice maker is disturbed; a capacitor can hold a charge after the power is off. Sharp metal edges sit inside the ice compartment on cabinets of this build, and the mould release can be hot immediately after a harvest cycle. A freezer holds food safely at 0 °F (−18 °C) or below. If ice is fusing in the bin, the compartment is spending part of its cycle above that, so check the frozen food as well as the ice maker.
Models in the FKATMP family
Reference| Model number | Family key |
|---|---|
| FKATMP031AEB | arctic-king:refrigerator:fkatmp |
| FKATMP031AEW | arctic-king:refrigerator:fkatmp |
Where owner work stops
Call when water has been confirmed at the valve and the compartment is at temperature and there is still no ice — that combination points inside the machine, where a meter is needed. Call sooner if the supply line is weeping at a connection, because a slow leak behind a cabinet does more damage than the repair costs. On the FKATMP family everything upstream of the inlet valve is owner work and everything downstream of it is not.
The rest of this family’s pages
Lead Appliance Repair Technician · 12 years experience
Experienced technician with 12 years specializing in washing machine and dryer repairs across all major brands.
